Telecaller / Telecounselor

Exalans and Hunar; Thiruvananthapuram; On-site; INR 179,000 - 290,000; Full time

Benefits offered by this job

One weekly day off

Growth opportunities

Performance-based incentives

Job summary

Exalans and Hunar in Thiruvananthapuram, India, is seeking a proactive Telecaller/Telecounselor to handle patient inquiries via phone and WhatsApp. The role focuses on converting inquiries into appointments with a minimum 10% inquiry-to-appointment rate, following up regularly, and maintaining accurate data records.

Ideal candidates have 1–3 years in telecalling or sales, strong English and Malayalam communication, and the ability to multitask under daily targets.

Qualifications

• Graduate degree is mandatory.
• 1–3 years of experience in telecalling, telesales, customer service, or sales.
• Excellent verbal communication skills in English and Malayalam.
• Strong follow-up, persuasion, and patient counseling skills.
• Good data entry and record-keeping abilities.
• Ability to multitask and respond quickly to inquiries.
• Comfortable working with daily targets and conversion metrics.
• Basic computer skills and familiarity with spreadsheets or CRM software.

Responsibilities

• Patient Inquiry Management: Respond to calls and WhatsApp inquiries promptly, ideally within 60 seconds; update open inquiries daily; follow up with prospective patients to maintain engagement; provide accurate information about clinic services and assist with inquiries.
• Appointment Booking and Conversion: Counsel prospective patients and encourage appointment bookings; achieve a minimum monthly inquiry-to-appointment conversion rate of 10%; monitor daily conversion performance and follow up with interested patients.
• Data Entry and Record Management: Enter leads into the clinic's software; ensure lead records match inquiries; update records with follow-up status, cancellations, and rescheduled appointments; record confirmed appointments.
• Reporting and Coordination: Share daily closing reports; report total inquiries; track inquiries from outside Trivandrum; share next-day appointment names; coordinate with operations team for smooth patient inquiry management.

Skills

Telecalling

Telesales

Customer Service

Lead Conversion

Patient Counseling

Communication

Spoken English & Malayalam

Education

Any Graduate

Tools

CRM Software

Spreadsheets

Job description

Thiruvananthapuram, India | Posted on 10/17/2026

Experience: 1-3 Years

Employment Type: Full-Time

Education: Any Graduate

Job Summary

We are looking for a proactive and target-driven Telecaller / Telecounselor to handle patient inquiries through phone calls and WhatsApp. The ideal candidate should have excellent communication skills, the ability to follow up with prospective patients, and a strong focus on converting inquiries into appointments.

Candidates with experience in healthcare, cosmetology, patient counseling, or sales will be given preference.

Key Responsibilities

1. Patient Inquiry Management

Respond to incoming calls and WhatsApp inquiries promptly, ideally within 60 seconds.

Ensure all open inquiries are addressed and updated on the same day.

Follow up with prospective patients regularly to maintain engagement.

Provide accurate information about clinic services and assist patients with their inquiries.

2. Appointment Booking and Conversion

Counsel prospective patients and encourage them to book appointments.

Achieve a minimum monthly inquiry-to-appointment conversion rate of 10%.

Monitor daily conversion performance and work towards achieving assigned targets.

Follow up with interested patients to improve appointment bookings.

3. Data Entry and Record Management

Enter all leads accurately into the clinic's software.

Ensure lead records match the inquiries received from marketing.

Update inquiry records with follow-up status, cancellations, and rescheduled appointments.

Record confirmed appointments in the designated tracking sheet.

4. Reporting and Coordination

Share a daily closing report with the team before leaving.

Report the total number of inquiries received during the day.

Track inquiries received from outside Trivandrum.

Share the names of patients and appointments booked for the following day.

Coordinate with the operations team to ensure smooth patient inquiry management.

Requirements

Required Skills and Qualifications

Graduate degree is mandatory.

1-3 years of experience in telecalling, telesales, customer service, or sales.

Excellent verbal communication skills in English and Malayalam.

Strong follow-up, persuasion, and patient counseling skills.

Good data entry and record-keeping abilities.

Ability to multitask and respond quickly to inquiries.

Comfortable working with daily targets and conversion metrics.

Basic computer skills and familiarity with spreadsheets or CRM software.

Preferred Qualifications

Experience in healthcare, cosmetology, clinics, or patient counseling.

Previous experience converting inquiries into appointments or sales.

Ability to communicate professionally with patients and handle inquiries effectively.

Compensation and Benefits

Fixed salary with performance-based incentives.

Opportunities for professional growth in patient counseling and clinic operations.

One weekly day off.

Additional holidays as per the company's leave policy.

Ideal Candidate Profile

The ideal candidate is customer-focused, disciplined, persuasive, and highly organized. They should be capable of managing multiple inquiries, maintaining accurate records, following up consistently, and achieving appointment conversion targets.

Keywords: Telecaller, Telecounselor, Telecalling, Telesales, Patient Counseling, Healthcare, Appointment Booking, Lead Conversion, Customer Service, Malayalam, English.