Telecaller

VGM Consultants Limited; Ernakulam; On-site; INR 167,000 - 234,000; Full time

Job summary

VGM Consultants Limited seeks a Telecaller for its Kochi on-site operations to handle inbound and outbound calls per scripts, update CRM records, and support payments and documentation follow-ups. The role emphasizes clear product explanations, accurate data entry, and adherence to data security guidelines.

The ideal candidate will have strong communication and customer service skills, basic CRM experience, and the ability to work with a team in a fast-paced BPO environment.

Qualifications

• Clear verbal communication and professional telephone manner.
• Empathy and problem solving; calm under pressure.
• Basic computer and CRM skills for data entry and records.
• Strong time management to handle call volumes and follow-ups.
• Teamwork to coordinate with supervisors and other departments.
• English plus local language proficiency; minimum high school education.
• Experience in telecalling or BPO is an advantage but not mandatory.
• On-site work in Kochi with adherence to processes and data security.

Responsibilities

• Handle inbound and outbound calls per defined scripts.
• Explain products or services clearly to customers.
• Update customer information in the CRM accurately.
• Document call outcomes and maintain records.
• Meet daily calling targets and maintain quality interactions.
• Follow up with customers on payments or documentation as needed.
• Escalate issues to appropriate internal teams when required.

Skills

Communication skills

Customer service

CRM & data entry

Time management

Teamwork

Languages: English & local

Education

High school diploma

Tools

CRM software

Call management tools

Job description

Company Description

VGM Consultants Limited is an ISO/IEC 27001:2013 certified PAN India company that provides single-window solutions for diverse customer requirements. The organization offers services such as inbound and outbound telecalling, data entry, process handling, and field activities, along with loan collections, recoveries, legal recovery, business sourcing, credit underwriting, and insurance distribution. VGM operates multiple tele-calling hubs across India equipped with predictive dialers, call recording systems, and a full-featured CRM to support efficient operations. With a presence in 17 states, the company focuses on delivering reliable, compliant, and technology-enabled support services for its clients.

Role Description

This is a full-time, on-site Telecaller role based in Kochi. The Telecaller will handle inbound and outbound calls to support customer queries, service reminders, and business sourcing activities as per defined scripts and processes. Responsibilities include explaining products or services clearly, updating customer information in CRM systems, and documenting call outcomes accurately. The role also involves following up with customers on payments, collections, or documentation, and coordinating with internal teams when issues need escalation. The Telecaller is expected to meet daily calling targets, maintain high-quality interactions, and adhere to company policies, compliance standards, and data security guidelines.

Qualifications

• Candidates should possess strong communication skills, including clear verbal communication, active listening, and a professional telephone manner.
• Candidates should possess customer service skills, such as empathy, problem-solving, and the ability to handle objections or difficult conversations calmly.
• Candidates should possess basic computer and CRM skills, including data entry, working with call management tools, and maintaining accurate records.
• Candidates should possess time management and organizational skills to handle call volumes, follow-up schedules, and documentation efficiently.
• Candidates should possess teamwork and collaboration skills to coordinate with supervisors, field staff, and other departments when resolving customer issues.
• Basic proficiency in English and local/regional languages, as well as a minimum educational qualification of high school diploma or equivalent, is preferred.
• Prior experience in telecalling, collections, customer support, or BPO environments is an advantage but not mandatory.
• Ability to work on-site in Kochi, follow structured processes, and maintain confidentiality and data security is required.