Tele Caller

Zoho; Ernakulam; Vor Ort; INR 180.000 - 240.000; Vollzeit

Zusammenfassung

Medistaff India is seeking a dynamic Tele Caller for a leading skincare and aesthetic facility in Kochi. You will engage prospective clients, explain treatments, and schedule appointments to support patient relations.

Freshers and experienced candidates are welcome, with proficiency in Malayalam and English and basic computer skills. Join a team that values customer service, confidentiality, and a target-driven environment, offering an attractive salary package and growth opportunities in a

Qualifikationen

• Excellent verbal communication and interpersonal skills.
• Pleasant telephone etiquette and convincing ability.
• Customer-oriented approach with a positive attitude.
• Basic computer skills and CRM familiarity.

Aufgaben

• Handle inbound and outbound calls professionally and courteously.
• Explain skincare, cosmetic, and aesthetic treatment services to prospective clients.
• Schedule and confirm patient appointments.
• Follow up with inquiries generated through advertisements, social media, website, and referrals.
• Maintain and update customer databases and appointment records.
• Coordinate with doctors, therapists, and front-office staff regarding appointments and patient requirements.
• Conduct follow-up calls to ensure patient satisfaction and encourage repeat visits.
• Respond to customer queries and provide accurate information about services, packages, and promotions.
• Achieve daily and monthly calling and appointment-booking targets.
• Maintain confidentiality of patient information and clinic records.

Kenntnisse

Verbal communication

Customer service

Multitasking

Time management

CRM familiarity

Tools

CRM software

Jobbeschreibung

With years of experience in the healthcare sector,Medistaff India has earned a reputation as the Best Healthcare Recruitment Agency in Kerala, India. We specialise in connecting qualified doctors, nurses, and healthcare professionals with top hospitals and medical institutions across Kerala. Our deep industry knowledge and personalized approach ensure that every placement meets both the employer’s expectations and the candidate’s career goals.
As the Best healthcare recruitment agency in Trivandrum, Medistaff India is committed to providing reliable, efficient, and timely recruitment services that support the growth and success of the healthcare industry.

Job Description

Employment Type: Full-Time

About the Organization

A leading skincare and aesthetic facility in Kochi is looking for a dynamic and customer-focused Tele Caller to join its patient relations team. The ideal candidate should possess excellent communication skills and a pleasant personality, with the ability to engage prospective and existing clients over the phone and provide exceptional customer service.

Key Responsibilities

• Handle inbound and outbound calls professionally and courteously.
  
• Explain skincare, cosmetic, and aesthetic treatment services to prospective clients.
  
• Schedule and confirm patient appointments.
  
• Follow up with inquiries generated through advertisements, social media, website, and referrals.
  
• Maintain and update customer databases and appointment records.
  
• Coordinate with doctors, therapists, and front-office staff regarding appointments and patient requirements.
  
• Conduct follow-up calls to ensure patient satisfaction and encourage repeat visits.
  
• Respond to customer queries and provide accurate information about services, packages, and promotions.
  
• Achieve daily and monthly calling and appointment-booking targets.
  
• Maintain confidentiality of patient information and clinic records.
  

Eligibility Criteria

• Freshers and experienced candidates are welcome to apply.
  
• Prior experience in tele calling, customer service, healthcare, wellness, beauty, or skincare sectors will be an added advantage.
  
• Proficiency in Malayalam and English; knowledge of Hindi is desirable.
  
• Basic computer skills and familiarity with CRM/software systems preferred.
  

Desired Skills

• Excellent verbal communication and interpersonal skills.
  
• Pleasant telephone etiquette and convincing ability.
  
• Customer-oriented approach with a positive attitude.
  
• Strong follow-up and relationship-building skills.
  
• Ability to multitask and work in a target-driven environment.
  
• Good organizational and time-management skills.
  
• Attractive salary package.
  
• Performance-based incentives.
  
• Professional and friendly work environment.
  
• Training and career growth opportunities.
  
• Paid leave and other applicable benefits.
  

Medistaffindia is an Equal Opportunity Employer and does not discriminate based on race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.