Telecaller - Healthcare Industry

Building Services Design & Energy Institute - MEPa2z; Delhi; Sur place; INR 220 000 - 300 000; Plein temps

Résumé du poste

Building Services Design & Energy Institute - MEPa2z is seeking an experienced Telecaller Healthcare in New Delhi. You will manage inbound/outbound calls, assist patients, schedule appointments, and follow up on leads to ensure a seamless patient experience.

Ideal candidates have 2-4 years of relevant experience, strong communication in Hindi and English, and a patient-centric approach. This role requires confidentiality and professional conduct in a healthcare setting.

Qualifications

• 2-4 years of experience in Telecalling, Telesales, Patient Coordination, Customer Service, or a similar role.
• Experience in healthcare services will be preferred.
• Graduate degree in any discipline is preferred.

Responsabilités

• Handle inbound and outbound calls professionally, courteously, and empathetically.
• Contact prospective and existing patients to provide information about services and programs.
• Understand patient requirements and guide them toward appropriate services and appointments.
• Schedule, reschedule, and confirm appointments with doctors and healthcare professionals.
• Follow up with leads and inquiries through calls, messages, and other channels.
• Maintain accurate records of patient interactions and appointments in CRM systems.
• Coordinate with doctors, front-desk staff, and internal teams to ensure smooth patient support.
• Address basic patient concerns and escalate complex issues when needed.
• Achieve assigned calling, follow-up, and conversion targets.
• Maintain confidentiality of patient information and comply with healthcare communication protocols.

Connaissances

Telecalling

Patient Coordination

Healthcare Sales

Lead Management Follow-up

Appointment Scheduling

Customer Service

Patient Relationship Management

CRM Software

Communication/Interpersonal Skills

Healthcare Operations Support

Formation

Graduate in any discipline

Outils

CRM software

Description du poste

About The Role

We are seeking an experienced, customer-focused, and proactive Telecaller Healthcare

Location: New Delhi

Experience Required: 2-4 Years

We are seeking an experienced, customer-focused, and proactive Telecaller Healthcare to join our team in New Delhi. The ideal candidate will be responsible for managing inbound and outbound calls, assisting patients with healthcare-related queries, scheduling appointments, following up on leads, and ensuring a seamless patient experience.

This role requires excellent communication skills, a patient-centric approach, and the ability to build trust while maintaining professionalism and confidentiality.

Key Responsibilities

• Handle inbound and outbound calls in a professional, courteous, and empathetic manner.


• Contact prospective and existing patients to provide information about healthcare services, consultations, treatment packages, and wellness programs.


• Understand patient requirements and guide them toward appropriate services and appointments.


• Schedule, reschedule, and confirm appointments with doctors and healthcare professionals.


• Follow up with leads, inquiries, and existing patients through calls, messages, and other communication channels.


• Maintain accurate records of patient interactions, inquiries, follow-ups, and appointments in CRM systems.


• Coordinate with doctors, front-desk staff, and internal teams to ensure smooth patient support and appointment management.


• Address basic patient concerns and escalate complex issues to the relevant department when necessary.


• Achieve assigned calling, follow-up, and conversion targets.


• Ensure compliance with healthcare communication protocols and maintain strict confidentiality of patient information.


• Deliver a positive and professional patient experience during every interaction.

Eligibility Criteria

Required Experience

• 2-4 years of experience in Telecalling, Telesales, Patient Coordination, Customer Service, Customer Care, or a similar role.


• Experience in the healthcare, hospital, clinic, diagnostic, wellness, or medical services industry will be preferred.

Educational Qualification

• Graduate in any discipline preferred.


• Relevant certifications in customer service, healthcare coordination, or CRM systems will be an advantage.

Required Skills Competencies

• Excellent verbal communication skills in Hindi and English .


• Strong listening, persuasion, and interpersonal skills.


• Ability to handle a high volume of calls and manage regular follow-ups.


• Good understanding of customer service and patient relationship management.


• Basic computer proficiency and familiarity with CRM and calling software.


• Strong organizational and time-management skills.


• Ability to work independently as well as collaboratively within a team.


• Professional attitude with a patient-centric approach.


• Ability to handle sensitive conversations with empathy and discretion.

Key Skills

• Telecalling


• Patient Coordination


• Healthcare Sales


• Lead Management Follow-up


• Appointment Scheduling


• Customer Service


• Patient Relationship Management (PRM)


• CRM Software


• Communication Interpersonal Skills


• Healthcare Operations Support

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