Customer Support Executive

Advance Global Health - Spine Joint & Laser Centre; South Delhi; On-site; INR 167,000 - 279,000; Full time

Job summary

Advance Global Health – Spine, Joint & Laser Centre in South Delhi is hiring a Telecalling Executive for on-site duties. You will handle inbound and outbound calls, answer patient inquiries, and provide information about treatments and availability.

You will schedule appointments, maintain call records, and update patient details. The role requires empathy, clear communication, and adherence to call quality standards for patient interactions.

Qualifications

• Strong communication skills in English and Hindi with polite telephone etiquette.
• Proficiency in call management systems and basic IT tools.
• Organizational skills to manage high call volumes and coordinate appointments.
• Customer-service mindset with empathy and problem-solving.
• Experience in telecalling or front-office roles preferred.
• High school diploma is required; a graduate degree is an advantage.

Responsibilities

• Handle inbound and outbound calls, respond to patient inquiries, and provide information about treatments and appointment availability.
• Schedule and confirm appointments, maintain call records, and update patient details in the system.
• Follow up with prospective and existing patients and support basic patient coordination.
• Escalate complex clinical queries to the medical team when needed.
• Maintain adherence to call quality standards with a professional, empathetic approach.

Skills

Clear spoken English

Hindi

Active listening

Telephone etiquette

Basic IT skills

CRM/call management

Organizational skills

Customer service mindset

Empathy

Problem-solving

Telecalling experience

Education

High school diploma

Graduate degree advantageous

Tools

CRM / Hospital Information Systems

MS Office

Job description

Company Description Advance Global Health – Spine, Joint & Laser Centre is a specialized healthcare center established in 2010 and recognized as one of North India’s most advanced facilities for AVN and spine rehabilitation.

Role Description This is a full-time, on-site Telecalling Executive role based at our center in South Delhi. The Telecalling Executive will handle inbound and outbound calls, respond to patient inquiries, and provide accurate information about our treatments, services, and appointment availability. The role involves scheduling and confirming appointments, maintaining call records, and updating patient details in the system. The Telecalling Executive will follow up with prospective and existing patients, support basic patient coordination, and elevate complex clinical queries to the medical team. The position requires adherence to call quality standards, clear communication, and a professional, empathetic approach to all patient interactions.

Qualifications

• Strong communication skills, including clear spoken English and Hindi, active listening, and polite, patient-focused telephone etiquette.
• Basic computer proficiency and comfort using call management systems, CRM or hospital information systems, and common office applications.
• Organizational skills for managing high call volumes, maintaining accurate records, and coordinating appointments and follow-ups.
• Customer service mindset with empathy, problem-solving ability, and a calm approach in handling distressed or anxious callers.
• Prior experience in telecalling, customer support, or front-office roles in healthcare or service industries is preferred.
• Minimum educational qualification: High school diploma; a graduate degree in any discipline is an advantage.
• Willingness to work on-site in South Delhi, follow established protocols, and collaborate with clinical and administrative teams.