Telecaller

KG Invicta Services (KGiS); Nilgiris; On-site; INR 120,000 - 180,000; Full time

Job summary

KG Invicta Services (KGiS) is seeking a motivated Telecaller in Tamil Nadu (Nilgiris) to engage customers over the phone, share information about products and services, and assist with inquiries.

Responsibilities include making outbound calls, handling inbound inquiries, and maintaining records. Fluency in Malayalam and strong communication skills are required to thrive in this role in a dynamic team environment.

Qualifications

• Fluency in Malayalam or equivalent local language.
• Excellent verbal and written communication abilities.
• Basic understanding of telecalling processes and voice processes.

Responsibilities

• Make outbound calls to potential customers.
• Handle incoming calls and respond to inquiries.
• Maintain accurate records of customer interactions and outcomes.
• Follow up on leads and provide market feedback to management.

Skills

Malayalam fluency

Strong communication skills

Telecalling basics

Job description

We are seeking a motivated and enthusiastic Telecaller to join our team in Kerala or Tamil Nadu. The ideal candidate will be responsible for engaging with customers over the phone, providing information about our products and services, and assisting with inquiries. This role is crucial for driving customer satisfaction and ensuring a positive experience for our clients. Key responsibilities include making outbound calls to potential customers, handling incoming calls, and maintaining accurate records of customer interactions. The Telecaller will also be expected to follow up on leads and provide feedback to the management team regarding customer preferences and market trends. Required skills for this position include fluency in Malayalam, strong communication abilities, and a basic understanding of telecalling and voice processes. If you are a self-starter with a passion for customer service and a desire to grow in a dynamic environment, we encourage you to apply. This is an excellent opportunity for individuals looking to start their career in telecalling and customer service.