Telecaller

KG Invicta Services (KGiS); Chengalpattu; On-site; INR 180,000 - 240,000; Full time

Job summary

KG Invicta Services (KGiS) in Tamil Nadu is seeking a Telecaller to engage customers by phone, share information about products and services, and assist with inquiries. The role supports customer satisfaction and a positive client experience from our Tamil Nadu center.

The ideal candidate will communicate clearly in Malayalam, handle calls efficiently, and maintain accurate records. This on-site position offers growth in a dynamic team environment in Tamil Nadu.

Qualifications

• Fluency in Malayalam is essential for effective communication.
• Experience in telecalling or voice processes is preferred but not mandatory.
• Strong verbal communication skills with a friendly demeanor.
• Ability to multitask and perform well in a fast-paced setting.
• Basic data entry and record-keeping skills using a computer.

Responsibilities

• Make outbound calls to promote services to potential and existing customers.
• Provide accurate information about products and services to customers.
• Resolve customer inquiries and issues promptly and professionally.
• Maintain call records and customer interactions in the database.
• Collaborate with team to meet sales targets and improve customer service.
• Follow up with leads to ensure customer satisfaction.

Skills

Malayalam proficiency

Telecalling experience

Verbal communication

Fast-paced environment

Basic computer skills

Job description

We are seeking a motivated and enthusiastic Telecaller to join our team in Kerala or Tamil Nadu. The ideal candidate will be responsible for engaging with customers over the phone, providing information about our products and services, and assisting with inquiries. This role is crucial for driving customer satisfaction and ensuring a positive experience for our clients.

Key Responsibilities

• - Conduct outbound calls to potential and existing customers to promote our services.
• - Provide accurate information regarding products and services to customers.
• - Handle customer inquiries and resolve issues in a timely manner.
• - Maintain records of calls and customer interactions in our database.
• - Collaborate with team members to achieve sales targets and improve customer service.
• - Follow up with leads and ensure customer satisfaction.

Required Skills

• - Proficiency in Malayalam is essential for effective communication with our customer base.
• - Previous experience in telecalling or a voice process is preferred but not mandatory.
• - Strong verbal communication skills and a friendly demeanor.
• - Ability to work in a fast-paced environment and handle multiple tasks.
• - Basic computer skills for data entry and record-keeping.

If you are a self-starter with a passion for customer service and a desire to grow in a dynamic environment, we encourage you to apply for this exciting opportunity as a Telecaller.