Telecaller

KG Invicta Services (KGiS); Idukki; On-site; INR 201,000 - 290,000; Full time

Job summary

KG Invicta Services (KGiS) invites applications for a Telecaller position based in Kerala or Tamil Nadu. The role involves making outbound calls, handling inquiries, and providing information about our products and services to customers over the phone.

You will maintain customer records, follow up on leads, and share market feedback with management. Fluency in Malayalam, strong communication skills, and a basic understanding of telecalling are required; prior telecalling experience is a plus.

Qualifications

• Fluency in Malayalam and clear communication are required.
• Basic understanding of telecalling and voice processes is needed.

Responsibilities

• Make outbound calls to potential customers.
• Handle inbound calls and respond to inquiries.
• Maintain accurate records of customer interactions.
• Follow up on leads and provide feedback to management on customer preferences and market trends.

Skills

Fluent Malayalam

Strong communication skills

Telecalling basics

Job description

We are seeking a motivated and enthusiastic Telecaller to join our team in Kerala or Tamil Nadu. The ideal candidate will be responsible for engaging with customers over the phone, providing information about our products and services, and assisting with inquiries. This role is crucial for driving customer satisfaction and ensuring a positive experience for our clients. Key responsibilities include making outbound calls to potential customers, handling incoming calls, and maintaining accurate records of customer interactions. The Telecaller will also be expected to follow up on leads and provide feedback to the management team regarding customer preferences and market trends. Required skills for this position include fluency in Malayalam, strong communication abilities, and a basic understanding of telecalling and voice processes. If you are a self-starter with a passion for customer service and a desire to grow in a dynamic environment, we encourage you to apply. This is an excellent opportunity for individuals looking to start their career in telecalling and customer service.