Telecaller

AMARDEEP STEEL CENTRE LLP; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

AMARDEEP STEEL CENTRE LLP in Mumbai is seeking a motivated Telecaller to engage customers through inbound and outbound calls, promote our products, and drive sales while delivering exceptional service. You will maintain records of customer interactions and transactions in our database and collaborate with the sales team to achieve monthly targets.

This role demands a proactive communicator with a focus on customer satisfaction.

Qualifications

• Excellent communication skills in English, both verbal and written.
• Experience in a BPO/call center preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Conduct outbound calls to promote services and generate leads.
• Handle inbound calls, address inquiries, and provide information about offerings.

Skills

Communication skills

Interpersonal skills

BPO experience

Multi-tasking

Data entry

Job description

We are seeking a motivated and dynamic Telecaller to join our team in the Mumbai region. The ideal candidate will be responsible for engaging with customers through both inbound and outbound calls, providing exceptional customer service, and promoting our products and services. As a Telecaller, you will play a crucial role in driving sales and ensuring customer satisfaction.

Key Responsibilities

• Conduct outbound calls to potential customers to promote our services and generate leads.
• Handle inbound calls from customers, addressing inquiries and providing information about our offerings.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with the sales team to achieve monthly targets and contribute to overall business growth.
• Provide feedback on customer responses and market trends to help improve our services.
• Ensure compliance with company policies and procedures during all customer interactions.

Required Skills

• Excellent communication skills in English, both verbal and written.
• Strong interpersonal skills with the ability to build rapport with customers.
• Previous experience in a BPO, telesales, or call center environment is preferred.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in using computer systems and software for data entry and customer management.

If you are passionate about customer service and sales, and you thrive in a target-driven environment, we encourage you to apply for this exciting opportunity as a Telecaller. Join us in delivering exceptional service and making a positive impact on our customers' experiences.

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