Telecaller - Full Time

Rapaport; Mumbai; On-site; INR 246,000 - 357,000; Full time

Job summary

Rapaport in Mumbai is seeking a motivated Tele caller to join our team. The role involves making outbound calls to promote products, answering inquiries, and solving customer issues with a friendly, professional approach.

You will maintain detailed records in the CRM, follow up on leads, and strive to meet daily and monthly targets while demonstrating strong communication in English and Hindi. Gujarati is a plus and basic computer skills are required.

Qualifications

• Graduate in any stream.
• Proven experience as a tele caller or in a similar customer service role is preferred.
• Excellent verbal communication skills in English & Hindi. Gujarati is a plus.
• Strong ability to persuade, negotiate, and close sales.
• Good listening skills and the ability to empathize with customer needs.
• Basic computer skills and familiarity with CRM systems.
• Ability to handle stress, multitask, and manage time effectively.

Responsibilities

• Make outbound calls to potential customers to inform them about products or services.
• Answer inbound calls from existing or potential customers and address their inquiries.
• Follow up on leads and maintain a detailed record of calls and customer information.
• Engage with customers in a friendly and professional manner to build rapport.
• Handle customer complaints or concerns and provide appropriate solutions.
• Meet daily, weekly, and monthly call and sales targets as set by the management.
• Understand the company’s products, services, and promotions thoroughly to inform customers effectively.
• Ensure compliance with company policies and procedures in all telecommunication activities.
• Gather feedback from customers to help improve products, services, and customer satisfaction.

Skills

Verbal communication

Negotiation

Active listening

Time management

CRM familiarity

Education

Graduate in any stream

Job description

Job Summary

We are seeking a motivated and enthusiastic Tele caller to join our team. The Tele caller will be responsible for contacting potential or existing customers to promote products or services, handle inquiries, provide information, and solve customer issues. The ideal candidate should have excellent communication skills, a pleasant demeanor, and the ability to handle rejections professionally.

Key Responsibilities

• Make outbound calls to potential customers to inform them about products or services.
• Answer inbound calls from existing or potential customers and address their inquiries.
• Follow up on leads and maintain a detailed record of calls and customer information.
• Engage with customers in a friendly and professional manner to build rapport.
• Handle customer complaints or concerns and provide appropriate solutions.
• Meet daily, weekly, and monthly call and sales targets as set by the management.
• Understand the company’s products, services, and promotions thoroughly to inform customers effectively.
• Ensure compliance with company policies and procedures in all telecommunication activities.
• Gather feedback from customers to help improve products, services, and customer satisfaction.

Qualifications and Skills

• Graduate in any stream
• Proven experience as a tele caller or in a similar customer service role is preferred.
• Excellent verbal communication skills in English & Hindi. Gujrati is a plus.
• Strong ability to persuade, negotiate, and close sales.
• Good listening skills and the ability to empathize with customer needs.
• Basic computer skills and familiarity with CRM systems.
• Ability to handle stress, multitask, and manage time effectively.