Telecaller

AKMV Consultants; New Delhi; On-site; INR 180,000 - 300,000; Full time

Job summary

AKMV Consultants in Delhi is seeking a Tele caller – Operations Support to join a fast-growing fintech team. You will handle calls with customers and partners, explain products like DMT, AEPS, Bill Payments, and ensure smooth communication with the operations team.

The ideal candidate has 6 months to 2 years in telecalling or customer service, is a graduate, and has Hindi communication with basic English. This full-time on-site role offers growth opportunities in a fintech environment.

Qualifications

• 6 months to 2 years in telecalling / customer service / telesales.
• Fintech or banking experience is a plus.

Responsibilities

• Make calls to customers, retailers, and channel partners.
• Explain company products like DMT, AEPS, Bill Payments, POS, etc.
• Follow up on pending documents, KYC, and operational requirements.

Skills

Hindi communication

Customer-friendly

Follow-up & coordination

Fintech knowledge

Growth mindset

Learning opportunities

Education

Graduate

Job description

Job Title: Tele caller – Operations Support

Salary: INR 1,80,000 – INR 3,00,000 per annum

Employment Type: Full-Time

About our client:

Our client is a fast-growing fintech company offering services such as Domestic Money Transfer (DMT), AEPS, Bill Payments, POS Machines, CMS, and other digital financial solutions. We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners.

? Key Responsibilities

? Calling & Customer Communication

• Make calls to customers, retailers, and channel partners
• Explain company products like DMT, AEPS, Bill Payments, POS, etc.
• Follow up on pending documents, KYC, and operational requirements

? Operational Support

• Coordinate with the operations team for onboarding and updates
• Collect and update customer/partner information in the system
• Identify customer concerns and escalates when required
• Ensure proper follow-up until resolution

? Reporting

• Maintain daily call records, feedback, and follow-ups
• Share updates and insights with the operations team

Experience

• 6 months to 2 years in telecalling / customer service / telesales
• Fintech or banking experience is a plus

Education

• Preferred: Graduate

Skills

• Good communication skills in Hindi (basic English is a plus)
• Confident and customer-friendly approach
• Strong follow-up and coordination skills
• Basic knowledge of fintech services (preferred)
• Work with a growing fintech company
• Learning and career growth opportunities