Tele Caller

Digitide; Thane; On-site; INR 180,000 - 240,000; Full time

Job summary

Digitide is hiring a Tele Caller to be the voice of the company, engaging with customers, understanding their needs, and delivering efficient solutions.

You will join the customer care team to ensure a positive and satisfying experience for clients, handling inquiries, and maintaining accurate records while adhering to data privacy regulations. This role emphasizes teamwork and flexible scheduling in a dynamic environment.

Qualifications

• Strong verbal and written communication required.
• Customer-centric mindset with passion for service.
• Proficiency with CRM systems and basic computer skills.

Responsibilities

• Answer incoming calls and provide accurate information.
• Handle inquiries, queries, and complaints professionally.
• Resolve issues with timely, suitable solutions.
• Maintain high customer satisfaction and build relationships.
• Document and update customer records accurately.
• Collaborate with team to ensure smooth operations.
• Stay updated on company policies, products, and services.
• Identify and escalate complex issues.
• Ensure compliance with data privacy and security regulations.
• Contribute to a positive team environment.

Skills

Communication skills

Customer centric

Multi-tasking

Problem solving

CRM tools

Customer care experience

Positive attitude

Teamwork

Flexibility

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Tele Caller, you will be the voice of our company, representing Digitide Solutions Limited to our valued customers. Your primary role is to engage with customers, understand their needs, and provide efficient and effective solutions. You will be a key player in our customer care team, ensuring a positive and satisfying experience for our clients.

Responsibilities

• Answer incoming calls and provide accurate information to customers.
• Handle customer inquiries, queries, and complaints with a friendly and professional manner.
• Resolve customer issues and provide suitable solutions in a timely manner.
• Maintain a high level of customer satisfaction and build strong relationships.
• Document and update customer records and interactions accurately.
• Collaborate with the team to ensure smooth operations and efficient call handling.
• Stay updated with company policies, products, and services to provide accurate information.
• Identify and escalte complex issues to the appropriate team members.
• Ensure compliance with data privacy and security regulations.
• Actively contribute to a positive and supportive team environment.

Qualifications

• Excellent communication skills, both verbal and written.
• A customer-centric mindset and a passion for delivering exceptional service.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving and critical thinking skills.
• Proficiency in using computer systems and CRM tools.
• Previous experience in a customer care or call center role is preferred.
• A positive and enthusiastic attitude, with a can-do spirit.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing work priorities and schedules.
• High school diploma or equivalent; additional qualifications in customer service are a plus.

Job Info

• Job Identification 250664
• Job Category Credit and Collections | BPM