Telecaller

Tenshi IT Solutions Pvt. Ltd.; Jaipur; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Company-sponsored events

Yearly trips

Performance incentives

Job summary

Tenshi IT Solutions Pvt. Ltd. is seeking a dedicated Telecaller to drive lead generation and customer engagement. You will manage outbound and inbound calls, update CRM records, and collaborate with sales to convert prospects into clients.

Ideal candidates excel in English communication, build rapport quickly, and handle objections with professionalism. The role offers a supportive environment, performance incentives, and opportunities for growth within the company.

Qualifications

• Proven experience as a Telecaller, Telemarketer, or similar customer service role.
• Excellent verbal communication skills in English; fluency in other regional languages is a plus.
• Ability to engage and build rapport with customers over the phone.
• Strong listening skills, with the ability to understand customer needs and provide appropriate solutions.
• High level of patience and professionalism when handling objections or difficult conversations.
• Familiarity with CRM software and telemarketing techniques.
• Ability to work independently and as part of a team.
• A positive attitude and a passion for delivering outstanding customer service.
• Competitive salary with performance-based incentives.
• 16 Days of Paid Leave (Sick and Casual).
• Yearly Salary Review and festive bonuses.
• Monthly Best Employee Awards.
• Opportunity for professional growth and career advancement.
• Supportive and friendly work environment.
• Company-sponsored events and yearly trips.

Responsibilities

• Make outbound calls to potential clients to introduce the company’s services and identify sales opportunities.
• Answer inbound calls from prospective clients, addressing inquiries and providing relevant information.
• Maintain detailed records of customer interactions and update the CRM system with accurate information.
• Follow up with leads to ensure successful conversion of prospects into clients.
• Collaborate with the sales and marketing teams to develop effective communication scripts and strategies.
• Meet or exceed monthly and quarterly targets for lead generation and sales conversions.
• Provide feedback to management regarding customer needs, concerns, and interests.

Skills

Telecaller

Telemarketing

Customer service

Outbound calling

CRM software

English fluency

Communication skills

Teamwork

Problem solving

Patience

Tools

CRM software

Job description

At Tenshi IT Solutions Pvt. Ltd., we are looking for an enthusiastic and results-driven Telecaller to join our team. The Telecaller will play a crucial role in generating leads, building customer relationships, and driving revenue growth through outbound and inbound calls. The ideal candidate will have excellent communication skills, a customer-oriented approach, and the ability to handle queries with professionalism and empathy. If you enjoy speaking with people and have a talent for closing deals, this position is for you!

Job Responsibilities

Make outbound calls to potential clients to introduce the company’s services and identify sales opportunities.

Answer inbound calls from prospective clients, addressing inquiries and providing relevant information.

Maintain detailed records of customer interactions and update the CRM system with accurate information.

Follow up with leads to ensure successful conversion of prospects into clients.

Collaborate with the sales and marketing teams to develop effective communication scripts and strategies.

Meet or exceed monthly and quarterly targets for lead generation and sales conversions.

Provide feedback to management regarding customer needs, concerns, and interests.

Maintain a high level of product knowledge to effectively communicate service offerings to potential clients.

Skills & Qulifications

Proven experience as a Telecaller, Telemarketer, or similar customer service role.

Excellent verbal communication skills in English; fluency in other regional languages is a plus.

Ability to engage and build rapport with customers over the phone.

Strong listening skills, with the ability to understand customer needs and provide appropriate solutions.

High level of patience and professionalism when handling objections or difficult conversations.

Familiarity with CRM software and telemarketing techniques.

Ability to work independently and as part of a team.

A positive attitude and a passion for delivering outstanding customer service.

Competitive salary with performance-based incentives.

16 Days of Paid Leave (Sick and Casual).

Yearly Salary Review and festive bonuses.

Monthly Best Employee Awards.

Opportunity for professional growth and career advancement.

Supportive and friendly work environment.

Company-sponsored events and yearly trips.