Telecaller

Parkers Consulting & Ventures Private Limited (Official); Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

Parkers Consulting & Ventures Private Limited (Official) invites applications for a full-time on-site Telecaller role based in Mumbai. The Telecaller will handle outbound and inbound calls to potential and existing clients, provide information about loan products and services, and record customer details accurately in the system.

Daily responsibilities include explaining eligibility criteria, clarifying documentation requirements, and assisting clients through basic application processes.

Qualifications

• Strong communication and interpersonal skills with clear telephone etiquette.
• Knowledge of financial products or willingness to learn.
• Ability to handle high call volumes and follow structured calling scripts/guidelines.
• Proficiency with computers and CRM/call management software.
• Fluency in English and Hindi; additional regional languages are an advantage.
• Customer service mindset with problem-solving skills and the ability to handle objections professionally.
• Minimum high school diploma; a graduate degree is preferred.
• Prior experience in telecalling, BPO, customer support, or financial services is an added advantage.

Responsibilities

• Handle outbound and inbound calls to potential and existing clients.
• Explain eligibility criteria, documentation requirements, and assist clients through basic application processes.
• Follow up on leads and schedule appointments for senior advisors.
• Maintain call logs and reports; support lead conversion.
• Work closely with sales and advisory teams to ensure professional customer experience.

Skills

Strong communication

Financial product knowledge

High call volumes handling

CRM/call management proficiency

English & Hindi fluency

Customer service mindset

Telecalling/BPO experience

Education

High school diploma

Graduate degree

Tools

CRM software

Job description

Company Description

Parkers Consulting & Ventures Private Limited (Official) is a leading financial consulting firm that provides expert solutions across more than 150 banks and NBFCs. The company specializes in personal, business, home, and property loans, as well as DSA channel development and financial advisory services. Founded by Mr. Pankajj K Shukla (Founder & Managing Director), Parkers is steadily expanding its presence across India. The head office is located at Apollo Square on Race Course Road in Indore, Madhya Pradesh, offering a professional environment focused on client-centric financial solutions. Team members benefit from exposure to a wide range of financial products and a growing national footprint.

Role Description

This is a full-time, on-site Telecaller role based in Mumbai. The Telecaller will handle outbound and inbound calls to potential and existing clients, provide information about loan products and services, and record customer details accurately in the system. Daily responsibilities include explaining eligibility criteria, clarifying documentation requirements, and assisting clients through basic application processes. The role involves following up on leads, scheduling appointments for senior advisors, and maintaining call logs and reports. The Telecaller will work closely with the sales and advisory teams to support lead conversion and ensure a professional and courteous customer experience.

Qualifications

• Strong communication and interpersonal skills, with clear and confident telephone etiquette.
• Basic knowledge of financial products such as personal, business, home, and property loans, or willingness to learn.
• Ability to handle high call volumes, manage time effectively, and follow structured calling scripts and guidelines.
• Proficiency in using computers, CRM or call management software, and maintaining accurate records.
• Fluency in English and Hindi; additional regional languages are an advantage.
• Customer service mindset with problem-solving skills and the ability to manage objections professionally.
• Minimum high school diploma; a graduate degree in any discipline is preferred.
• Prior experience in telecalling, BPO, customer support, or financial services is an added advantage.