Tele caller/Pre Sales

Vipran Group; Pune District; On-site; INR 200,000 - 350,000; Full time

Job summary

Vipran Group in Pune City is seeking a Tele Caller / Pre Sales professional for a full-time, on-site role. You will initiate outbound calls, respond to inquiries, and provide initial information about products and services. Daily tasks include qualifying leads, updating CRM data, and scheduling follow-ups for the sales team.

Collaboration with sales and marketing is essential to refine outreach strategies. Ideal candidates will have strong communication skills, basic sales know-how, data entry

Qualifications

• Strong verbal communication skills and telephone etiquette.
• Active listening abilities are essential for understanding customer needs.
• Experience with lead qualification, objection handling, and needs assessment.
• Data entry and CRM data management to keep records accurate.
• Good time management to handle call volumes and daily reporting.
• Interpersonal skills, customer-focused mindset, patience, and rapport-building.
• Relevant qualifications such as a high school diploma or bachelor’s degree.
• Comfort working on-site in Pune City and collaborating with cross-functional teams.
• Proficiency in English and local languages, plus basic computer literacy is an added advantage.

Responsibilities

• Make outbound calls to potential customers and respond to inquiries.
• Qualify leads and schedule follow-up calls with the sales team.
• Update customer data in the CRM and maintain accurate records.
• Support campaigns with feedback from customers and collaboration with sales/marketing.

Skills

Verbal communication

Telephone etiquette

Active listening

Lead qualification

Objection handling

Needs assessment

Data entry

CRM skills

Time management

Interpersonal skills

Customer-focused mindset

Patience

Rapport building

Education

High school diploma

Bachelor’s degree

Tools

CRM tools

MS Excel

Email

Spreadsheets

Job description

Company Description

Vipran Group is a growing organization focused on delivering high-quality services and solutions across its business lines. The company values professionalism, integrity, and customer-centric work, creating an environment where team members can develop their skills and contribute to shared goals. Vipran Group encourages collaboration and clear communication, while supporting employees with structured processes and training. The organization is committed to long-term growth and offers opportunities for individuals who are motivated, reliable, and eager to learn more about sales and customer engagement.

Role Description

This is a full-time, on-site Tele Caller / Pre Sales role based in Pune City. The Tele Caller / Pre Sales team member will make outbound calls to potential customers, respond to inbound inquiries, and provide initial information about products and services. Daily tasks include qualifying leads, updating customer data in the CRM system, and scheduling follow-up calls or meetings for the sales team. The role involves handling basic questions, clarifying customer needs, and ensuring every interaction is polite, professional, and accurate. The individual will work closely with the sales and marketing teams to support campaigns, share feedback from customers, and help improve outreach strategies.

Qualifications

• Candidates should possess strong verbal communication skills, clear telephone etiquette, and active listening abilities.
• Candidates should possess basic sales and pre-sales skills, including lead qualification, objection handling, and customer needs assessment.
• Candidates should possess data entry and CRM skills, with the ability to accurately record, update, and manage customer information.
• Candidates should possess time management and organizational skills to handle call volumes, follow-ups, and daily reporting effectively.
• Candidates should possess interpersonal skills, including a customer-focused mindset, patience, and the ability to build rapport over the phone.
• Relevant qualifications such as a high school diploma or bachelor’s degree, or equivalent experience in telecalling, customer support, or sales is beneficial.
• Comfort working in an on-site environment in Pune City and collaborating with cross‑functional teams is required.
• Proficiency in English and local languages, along with basic computer literacy (email, spreadsheets, CRM tools), is an added advantage.