Caller - South Indian Language Telecaller

Impetus Collection Services; Pune District; On-site; INR 220,000 - 300,000; Full time

Job summary

Impetus Collection Services is hiring a full-time on-site Caller - South Indian Language Telecaller based in Thane and Pimpri Chinchwad. You will contact customers to remind, negotiate, and follow up on overdue payments, maintaining a professional and compliant approach.

Daily tasks include outbound calls, explaining options, recording outcomes in internal systems, and coordinating with field collection, analytics, and legal teams to meet individual and team targets.

Qualifications

• Strong communication in a South Indian language (Tamil, Telugu, Kannada or Malayalam) and clear English/Hindi.
• Experience with outbound tele-calling for debt recovery and negotiation.
• Basic computer literacy and data entry to update records.
• Comfort in a target-driven environment with good time management.
• Prior experience in collections or call centers is an advantage but not mandatory.
• Willingness to work on-site in Thane and Pimpri Chinchwad, team-oriented.

Responsibilities

• Make outbound calls to remind and negotiate overdue payments.
• Explain account status and repayment options to customers.
• Update call outcomes and payment status in internal systems.
• Escalate complex cases to senior team members when needed.
• Coordinate with field staff and analytics/legal teams as required.

Skills

Tamil

Telugu

Kannada

Malayalam

English

Hindi

Education

High school diploma

Job description

Company Description

Impetus Collection Services is a domestic debt recovery company serving banks and non-banking financial companies (NBFCs) across India. With over seven years of experience and a team of more than 300 energetic professionals, the organization focuses on delivering reliable credit collection and debt monitoring services. Impetus enables its clients to concentrate on business growth while it manages end-to-end recovery processes. The company combines traditional methods such as tele-calling and field visits with analytics-driven strategies and legal interventions, including arbitration and execution of awards or decrees, to achieve fast and effective debt recovery. This integrated approach provides clients with peace of mind and enhanced business security.

Role Description

This is a full-time, on-site Caller - South Indian Language Telecaller role based in Thane and Pimpri Chinchwad. The caller will contact customers to remind, negotiate, and follow up on overdue payments in a professional and compliant manner. Daily responsibilities include making outbound calls, explaining account status and repayment options, updating call outcomes and customer details in internal systems, and escalating complex cases to senior team members when needed. The role also involves coordinating with field collection staff and the legal or analytics teams when required, adhering to company processes, and meeting individual and team collection targets.

Qualifications

• Strong communication skills in at least one South Indian language (such as Tamil, Telugu, Kannada, or Malayalam), along with clear spoken English and/or Hindi.
• Ability to handle outbound tele-calling for debt recovery, including negotiation, persuasion, and professional customer interaction.
• Basic computer literacy and data entry skills to update call records, customer information, and payment status accurately.
• Comfort working in a target-driven environment, with good time management, attention to detail, and follow-up discipline.
• Prior experience in collections, customer service, call center operations, or banking/financial services is an advantage but not mandatory.
• Willingness to work on-site in Thane and collaborate within a team-oriented environment.
• Minimum educational qualification of a high school diploma or equivalent; higher education is a plus.