Telecaller

Ouranos Global Solutions; Madurai District; On-site; INR 150,000 - 230,000; Full time

Job summary

Ouranos Global Solutions in Madurai is seeking a proactive Telecaller for a full-time on-site role. You will handle inbound and outbound calls to potential and existing customers, provide information about services, and answer queries in a clear, courteous manner while following scripts and adapting to caller needs.

You will maintain call records, update customer details in the system, generate leads, schedule appointments, and support sales and service teams with timely follow-ups.

Qualifications

• Strong verbal communication and active listening to handle calls professionally.
• Basic computer literacy and ability to use CRM or call management tools.
• Customer service skills including empathy and problem-solving.
• Ability to follow scripts and adapt to individual caller needs.
• Time management to handle high call volumes and follow-ups.
• Collaborative mindset to work with sales, support, and operations teams.

Responsibilities

• Handle inbound and outbound calls to prospective and existing customers.
• Provide information about services and respond to queries clearly and courteously.
• Maintain call records and update customer details in the system.
• Follow communication scripts while adapting to caller needs.
• Generate leads, schedule appointments, and support sales and customer support teams with timely follow-ups.
• Meet call and conversion targets and adhere to company policies.

Skills

Verbal communication

Active listening

Telephone etiquette

CRM familiarity

Customer service

Empathy

Problem solving

Time management

Organizational skills

Collaboration

English proficiency

Regional languages

Telecalling experience

High school diploma

Education

High school diploma or equivalent

Tools

CRM software

Call management tools

Job description

Company Description

Ouranos Global Solutions is a technology and services company focused on helping businesses grow and adapt in the digital era. The organization delivers custom software development, IT consulting, and BPO/ITES solutions that support innovation, scalability, and operational efficiency. From modern web and mobile applications to process-driven outsourcing, Ouranos combines advanced technology with skilled professionals to create measurable business impact. The company follows an agile, innovation-driven approach, serves multiple industries through a global delivery model, and is committed to long-term client success. At Ouranos, ideas are transformed into intelligent solutions that help organizations stay ahead in a rapidly changing world.

Role Description

This is a full-time, on-site Telecaller role based in Madurai South. The Telecaller will handle inbound and outbound calls to prospective and existing customers, provide information about services, and respond to queries in a clear and courteous manner. Daily responsibilities include maintaining call records, updating customer details in the system, and following communication scripts while adapting to individual caller needs. The role involves generating leads, scheduling appointments, and supporting sales and customer support teams through timely follow-ups. The Telecaller is also expected to meet call and conversion targets, adhere to company policies, and contribute to a professional and inclusive work environment.

Qualifications

• Candidates should possess strong verbal communication skills, active listening abilities, and clear telephone etiquette.
• Candidates should possess basic computer literacy, familiarity with CRM or call management tools, and the ability to maintain accurate records.
• Candidates should possess customer service skills, including empathy, problem-solving, and the ability to handle objections or complaints professionally.
• Candidates should possess time management and organizational skills to manage high call volumes and follow-up activities effectively.
• Candidates should possess a collaborative mindset and the ability to work with sales, support, and operations teams.
• Proficiency in English and regional languages, prior telecalling or customer support experience, and knowledge of BPO/ITES practices are beneficial.
• A high school diploma or equivalent is required; additional education or training in communications, business, or related fields is an advantage.