Telecaller

Enterprise Solutions; Dadri; On-site; INR 167,000 - 234,000; Full time

Job summary

Enterprise Solutions in Noida is seeking a telecaller to handle outbound and inbound calls, explain services, and generate qualified leads for the sales team. You will record call details in CRM, coordinate with sales and support, and follow scripts to meet targets while maintaining professional communication.

Daily duties include answering queries, logging outcomes, and assisting with data entry, with teamwork and adherence to compliance guidelines.

Qualifications

• Strong communication and interpersonal skills in English and Hindi.
• Telecalling, lead generation and follow-up management experience.
• Customer service skills with objection handling ability.
• Proficient with CRM and spreadsheet tools.
• On-site work in Noida, team collaboration and adaptability to training.

Responsibilities

• Handle outbound and inbound calls to engage customers.
• Explain product and service features and answer queries.
• Record call details in CRM/tracking tools.
• Generate qualified leads for the sales team.
• Coordinate with sales and support; share customer feedback.
• Meet call volume, lead conversion, and quality targets.

Skills

Clear English & Hindi communication

Telecalling & lead generation

Customer service

CRM & data entry

Time management

B2B IT familiarity

Education

High school diploma

Business/Communications degree (advantage)

Tools

CRM systems

Spreadsheets

Job description

Company Description

Enterprise Solutions empowers businesses with secure, scalable, and reliable technology solutions tailored to their operational needs. The company specializes in enterprise connectivity, cloud computing, cybersecurity, business communications, and IT infrastructure for organizations across India. Its services include business internet and networking, Microsoft Azure and other cloud solutions, cloud telephony, SIP, WhatsApp Business Platform, data protection, and IT hardware. By focusing on understanding each client's business, Enterprise Solutions delivers practical technology that improves efficiency, strengthens security, and supports long-term growth. Guided by a vision to be a trusted technology partner, the company emphasizes innovation in every solution.

Role Description

This is a full-time, on-site Telecaller role based in Noida. The Telecaller will handle outbound and inbound calls to engage prospective and existing business customers, provide information about Enterprise Solutions' services, and generate qualified leads for the sales team. Daily responsibilities include explaining product and service features, clarifying customer queries, recording call details in CRM or tracking tools, and following up with contacts as needed. The role also involves coordinating with sales and support teams, sharing customer feedback, and adhering to call scripts and compliance guidelines. Telecallers are expected to meet call volume, lead conversion, and quality targets while maintaining professional and courteous communication at all times.

Qualifications

• Candidates should possess strong communication and interpersonal skills, including clear spoken English and Hindi, active listening, and a customer-focused approach.
• Candidates should possess telecalling and sales support skills, such as cold calling, lead generation, basic negotiation, and follow-up management.
• Candidates should possess customer service skills, including handling objections, resolving basic issues, and maintaining a positive, respectful tone on calls.
• Candidates should possess basic computer and documentation skills, including working with CRM systems or spreadsheets, recording call outcomes, and managing contact lists.
• Candidates should possess time management and organizational skills to handle call targets, prioritize follow-ups, and work efficiently in a fast-paced environment.
• Previous experience in telecalling, call center operations, inside sales, or customer support is preferred, especially in IT or B2B services.
• A high school diploma or equivalent is required; a college degree in business, communications, or a related field is an advantage.
• Ability to work on-site in Noida, collaborate within a team, and adapt to training, scripts, and performance feedback.