Telecaller

Team Back Office International LLP; Kozhikode district; On-site; INR 167,000 - 279,000; Full time

Job summary

Team Back Office International LLP in Kozhikode invites a Telecaller to join on a full-time, on-site basis. You will handle outbound and inbound calls, explain services, support lead generation, and update records while coordinating with internal teams to follow up with prospects.

Ideal candidates have strong verbal skills, customer service focus, and basic sales ability. Prior telecalling or call center exposure is helpful; a high school diploma is typically required.

Qualifications

• Strong verbal communication and active listening with a professional telephone manner.
• Customer service and relationship-building skills to handle inquiries and maintain client trust.
• Basic sales and persuasion skills to present services, handle objections, and support lead conversion.
• Data entry and call documentation skills with attention to detail and record accuracy.
• Proficiency in English and local languages; basic computer skills (CRM, email, spreadsheets).
• Ability to work on-site in Kozhikode, manage time effectively, and meet targets.
• Previous telecalling or call center experience is beneficial; high school diploma or equivalent is typically required.

Responsibilities

• Handle outbound and inbound calls to potential and existing clients.
• Provide information about services and support lead generation and customer engagement.
• Explain the company’s offerings clearly and answer queries.
• Update call records in the system and coordinate with internal teams on follow-ups.
• Schedule appointments or product demos and maintain professional communication.
• Contribute to meeting team targets and customer satisfaction goals.

Skills

Verbal communication

Active listening

Customer service

Relationship building

Sales and persuasion

Data entry

CRM tools

Time management

English proficiency

Local language proficiency

Education

High School Diploma or equivalent

Tools

CRM software

MS Excel

Email clients

Job description

Company Description

Team Back Office International LLP is a branding and marketing agency focused on building impactful, results-driven communication for clients across industries. The company specializes in 360° communication strategies designed to transform businesses and maximize ROI through precise and memorable campaigns. Services include branding, digital marketing, ERP Next, mobile application development, web development, and SEO. Team Back Office International LLP positions itself as a strategic partner, helping organizations craft compelling narratives that connect with their audience and drive measurable growth.

Role Description

This is a full-time, on-site Telecaller role based in Kozhikode. The Telecaller will handle outbound and inbound calls to potential and existing clients, provide information about services, and support lead generation and customer engagement activities. Responsibilities include explaining the company’s offerings clearly, answering queries, updating call records in the system, and coordinating with internal teams on follow-ups. The Telecaller will also schedule appointments or demos, maintain professional communication standards, and contribute to meeting team targets and customer satisfaction goals.

Qualifications

• Candidates should possess strong verbal communication and active listening skills, with a clear and professional telephone manner.
• Candidates should possess customer service and relationship-building skills to handle inquiries, resolve basic concerns, and maintain client trust.
• Candidates should possess basic sales and persuasion skills, including the ability to present services, handle objections, and support lead conversion.
• Candidates should possess data entry and call documentation skills, with attention to detail and accuracy in maintaining records.
• Candidates should possess proficiency in relevant languages (such as English and local/regional languages), and basic computer skills (CRM tools, email, spreadsheets).
• Candidates should possess the ability to work in an on-site team environment in Kozhikode, manage time effectively, and meet performance targets.
• Previous experience in telecalling, customer support, or a call center environment is beneficial; a high school diploma or equivalent is typically required.