Telecaller

Konverge Technologies; Navi Mumbai; Presencial; INR 201 000 - 290 000; Tempo integral

Resumo da oferta

Konverge Technologies is seeking a motivated Telecaller in Navi Mumbai, Maharashtra. The role involves engaging customers over the phone, sharing information about services, and assisting with inquiries to drive sales through effective communication.

Key responsibilities include outbound calls, accurate information delivery, and maintaining customer interaction records. The candidate should be comfortable with CRM systems and meeting daily/weekly targets.

Qualificações

• Clear communication skills, both speaking and writing.
• Ability to handle customer objections and provide solutions.
• Familiarity with BPO telecalling basics and customer service concepts.

Responsabilidades

• Conduct outbound calls to promote services to potential and existing customers.
• Provide accurate information about offerings and address customer queries.
• Maintain records of interactions and feedback in the CRM/database.

Conhecimentos

Verbal communication

Written communication

CRM software

Objection handling

Upselling awareness

Descrição da oferta de emprego

We are seeking a motivated Telecaller to join our team in Maharashtra. The ideal candidate will be responsible for engaging with customers over the phone, providing information about our services, and assisting with inquiries. This role is crucial for maintaining customer satisfaction and driving sales through effective communication.

Key Responsibilities

• Conduct outbound calls to potential and existing customers to promote our services.
• Provide accurate information regarding our offerings and address customer queries.
• Maintain a record of customer interactions and feedback in our database.
• Collaborate with the sales team to identify leads and opportunities for upselling.
• Follow up with customers to ensure satisfaction and gather feedback on services.
• Meet daily and weekly call targets set by the management.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to handle customer objections and provide solutions.
• Basic knowledge of BPO operations and telecalling techniques.
• Familiarity with electrical services or technician roles is a plus.
• Proficient in using computer systems and CRM software.