Telecaller

Konverge Technologies; Vasai; On-site; INR 150,000 - 180,000; Full time

Job summary

Konverge Technologies in Maharashtra seeks a motivated Telecaller to engage customers over the phone, provide information about services, and assist with inquiries. You will contribute to customer satisfaction and drive sales through effective communication.

The role requires outbound calling, CRM usage, and collaboration with the sales team to identify leads and upsell opportunities. Prior telecalling experience is preferred for success in this target-driven position.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to handle customer objections and provide solutions.
• Basic knowledge of BPO operations and telecalling techniques.
• Familiarity with electrical services or technician roles is a plus.
• Proficient in using computer systems and CRM software.

Responsibilities

• Conduct outbound calls to promote our services.
• Provide accurate information and address customer queries.
• Maintain records of interactions and feedback in our database.
• Collaborate with sales to identify leads and upsell opportunities.
• Follow up with customers to ensure satisfaction and gather feedback.
• Meet daily and weekly call targets.

Skills

Communication

Objection handling

BPO basics

CRM software

Telecalling

Tools

CRM software

Job description

We are seeking a motivated Telecaller to join our team in Maharashtra. The ideal candidate will be responsible for engaging with customers over the phone, providing information about our services, and assisting with inquiries. This role is crucial for maintaining customer satisfaction and driving sales through effective communication.

Key Responsibilities

• Conduct outbound calls to potential and existing customers to promote our services.
• Provide accurate information regarding our offerings and address customer queries.
• Maintain a record of customer interactions and feedback in our database.
• Collaborate with the sales team to identify leads and opportunities for upselling.
• Follow up with customers to ensure satisfaction and gather feedback on services.
• Meet daily and weekly call targets set by the management.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to handle customer objections and provide solutions.
• Basic knowledge of BPO operations and telecalling techniques.
• Familiarity with electrical services or technician roles is a plus.
• Proficient in using computer systems and CRM software.