Tele Caller Executive

OTTOEDGE INDIA; Mumbai; On-site; INR 223,200 - 334,800; Full time

Job summary

A communications solutions provider in Mumbai is seeking a Tele Caller Executive to manage client interactions and ensure high satisfaction. This full-time, on-site role involves inbound and outbound calls, lead generation, and meticulous record-keeping. Ideal candidates will demonstrate strong communication skills, a proactive customer-focused approach, and attention to detail. Previous telecalling experience is a plus, as is familiarity with CRM systems. Join a dynamic team committed to innovative communication solutions.

Qualifications

• Proficiency in verbal and written communication and interpersonal skills.
• Ability to handle customer queries and provide solutions.
• Experience in telecalling or customer support is advantageous.

Responsibilities

• Handle inbound and outbound calls with clients.
• Provide accurate information to address client queries.
• Manage lead generation and follow up with potential customers.

Skills

Verbal and written communication

Active listening

Interpersonal skills

Lead generation

Client relationships

Tools

CRM systems

Telephone communication tools

Job description

Company Description

Ottoedge Services LLP is a versatile organization with a mission to set benchmarks in the communication space. The company operates across five key verticals: Traditional Marketing, Digital Marketing, Content, Events, and Technology Solutions. Known for delivering tailored solutions, Ottoedge is passionate about driving innovations that create impactful brand communication. With dedication and creativity, Ottoedge supports its clients in achieving their business and marketing goals.

Role Description

This is a full‑time, on‑site role for a Tele Caller Executive located in Mumbai. The Tele Caller Executive will handle inbound and outbound calls with clients, provide accurate information to address their queries, and build positive relationships. Responsibilities include managing lead generation, following up with potential customers, and maintaining meticulous records of customer interactions and communications. The role requires strong communication skills, timely follow‑ups, and a client‑focused approach to meet service and sales goals.

Qualifications

• Proficiency in verbal and written communication, active listening, and interpersonal skills
• Ability to handle customer queries, provide solutions, and resolve issues
• Skills in lead generation, follow‑ups, and maintaining client relationships
• Experience using CRM systems and telephone communication tools is beneficial
• Strong organizational skills and attention to detail
• Positive attitude, team collaboration, and commitment to customer satisfaction
• Prior experience in telecalling or customer support will be an advantage