Telecaller

Nextenti Tech Private Limited; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Nextenti Tech Private Limited in Hyderabad is seeking a Tele Caller to manage handovers, confirm appointments for multiple consultants, and handle the 2nd WhatsApp line for bookings.

You will handle inbound/outbound calls, answer patient queries, coordinate with DMOs, manage emails, explain tests, and oversee medicine courier logistics, branch coordination, and monthly reporting.

Qualifications

• Bachelor's degree is required.
• Experience in front office/telecalling is preferred.

Responsibilities

• Handle handover and confirmation calls for appointments with multiple consultants.
• Manage inbound and outbound calls, scheduling appointments and answering patient inquiries.
• Coordinate emails and queries, connecting patients with DMOs for resolution.
• Explain medical tests and forward CT scan and blood test results to patients.

Skills

Effective Communication

Active Listening

Time Management

Persuasive Speaking

Customer Relationship Management

Data Entry

Multitasking

Problem Solving

Education

Bachelor's Degree

Job description

Job Description

Tele caller 1 Shift Handover and Confirmation Calls: Take a handover from the night shift employee. Make confirmation calls for the appointments of Dr GVS Rao, Dr GVK Chaitanya, Dr Shree and any other consultant as per requirement. 2 Call Management and Appointment Scheduling: Handle inbound and outbound calls, including booking appointments and answering patient inquiries. Manage virtual appointments and direct appointment bookings via WhatsApp (2nd WhatsApp line). Check missed calls and return calls promptly to ensure follow-ups. 3 Email and Query Management: Check informational emails and make outgoing calls as required. Address patient queries and connect them with Duty Medical Officers (DMOs) for resolution. 4 Test and Report Coordination: Explain the required medical tests and their names to patients. Forward CT scan reports and blood test results from the lab to patients. 5 Medicine Courier Handling: Oversee the dispatch and management of medicine couriers. 6 Doctor and Branch Coordination: Update doctor leave schedules as necessary. Book appointments for all branches and ensure efficient coordination. 7 Data and Cloud Management: Check cloud storage monthly, change passwords, and address issues by contacting support and sending emails as needed. 8 Reporting and Documentation: Update monthly reports, including the call log and activities, by the 25th of each month. Prepare and share daily reports of calls and activities with management.

Location

Kphb, Hyderabad, Telangana, India 500072

Qualification

Bachelor's Degree

Department

General, Front Office, Telecalling

Skills

• Effective Communication
• Active Listening
• Time Management
• Persuasive Speaking
• Customer Relationship Management
• Data Entry
• Multitasking
• Problem Solving