Tele Caller - Health Care Logistics

Apollo Hospitals; Chennai District; On-site; INR 180,000 - 300,000; Full time

Job summary

Apollo Hospitals in Chennai seeks a customer service executive to support guests and patients. The role requires fluency in English, Tamil and Hindi, plus comfort using Dialer, CRM and appointment software to capture interactions.

You will be a team player with flexible shifts and the ability to report daily activities to the manager, while maintaining professional communication and high service standards.

Qualifications

• Fluent in English, Tamil and Hindi; other regional languages optional.
• Good system knowledge; can navigate internal software for capturing customer interactions.
• Team player; flexible to work in different shifts.
• Confident, with good convincing and interpersonal skills.
• Reports day-to-day activities to manager; completes tasks efficiently.
• Good understanding of customer service; handles queries professionally.
• Provides proactive customer assistance to ensure high satisfaction and timely closure of requests.
• Do not use personal calls on office phones; phones prohibited on production floor.
• Maintain floor discipline and grooming per AHEL policies.
• Follow hospital safety norms for patient and staff safety.
• Maintain relationships with colleagues for smooth operations.
• Be productive and maintain call quality while serving guests and patients.

Responsibilities

• Handle customer interactions efficiently on calls and via internal systems to capture data.
• Navigate Dialer/CRM and associated software to log and track customer interactions.
• Report daily activities and follow up on tasks as directed by the manager.
• Maintain professional behavior and deliver courteous service to guests and patients.

Skills

English language

Tamil language

Hindi language

Tools

Dialer

CRM

Appointment booking software

Job description

Role & responsibilities

• Candidate should have good language fluency on English, Tamil & Hindi (other regional language is optional)
• Should have good system knowledge, should be able to understand how to access and navigate software applications like Dialer, CRM, Appointment booking software etc. used internally for capturing customer interaction.
• Should be a good team player and need to be flexible enough to work in different shift timings.
• Candidate should have good confidence level, convincing skills and interpersonal skills.
• Candidate should communicate and report the day to day activities to the respective manager on any given day. Need to perform the day to day task assigned by the respective manager efficiently.
• Candidate should have good understanding knowledge about customer service and should handle customer queries in a professional way.
• Should be able to provide proactive customer assistance to achieve customer delight and high level customer satisfaction. Candidate should ensure customer request is addressed on time and close looped.
• He/she should not indulge in any private call business through office phones and other unwanted activities while on duty.
• Personal mobile phones are strictly prohibited inside the production floor while on duty.
• Candidate should maintain the floor discipline and adhere to grooming standards as per AHEL policies.
• To follow the safety norms of the hospital and follow both patient safety and staff safety policies.
• Need to maintain healthy relationship with co-workers, secretaries, Doctors and other colleagues for smooth functioning of operations.
• Person need to be productive, must work efficiently on the assigned work to avoid any escalations and maintain the relevancy and quality on calls while providing service to guest and patients.