Contact Center Executive

Dr Agarwals Eye Hospital; Chennai District; On-site; INR 167,000 - 279,000; Full time

Job summary

Dr Agarwals Eye Hospital Chennai is seeking a receptionist/call center executive to handle inbound and outbound calls from patients and manage appointment scheduling for consultations and surgeries.

The role requires clear English communication, willingness to work 9-hour shifts between 7:00 AM and 9:00 PM, and providing information about hospital services, doctors, locations and hours. Candidates with additional language skills are advantageous.

Qualifications

• Any Graduate
• Excellent verbal communication skills in English
• Willingness to work in 9 hours rotational shifts between 7:00 AM and 9:00 PM

Responsibilities

• Handle inbound and outbound calls from patients.
• Schedule, reschedule, and confirm appointments for consultations and surgeries.
• Provide information regarding hospital services, doctors, locations, and operating hours.
• Address patient queries and concerns in a professional and courteous manner.
• Conduct appointment reminders and follow-up calls

Skills

Excellent verbal communication

Customer service

Phone etiquette

Education

Any Graduate

Job description

Role & responsibilities

1. Handle inbound and outbound calls from patients.


2. 2. Schedule, reschedule, and confirm appointments for consultations and surgeries.


3. 3. Provide information regarding hospital services, doctors, locations, and operating hours.


4. 4. Address patient queries and concerns in a professional and courteous manner.


5. 5. Conduct appointment reminders and follow-up calls

Preferred candidate profile

1. Any Graduate


2. Excellent verbal communication skills in English


3. Preferred: Candidates who can speak at least one of the following additional languages Telugu, Kannada, Hindi, Malayalam or Marathi.


4. Willingness to work in 9 hours rotational shifts between 7:00 AM and 9:00 PM