Telecallers

Nextenti Tech Private Limited; Hyderabad; Vor Ort; INR 240.000 - 360.000; Vollzeit

Zusammenfassung

Nextenti Tech Private Limited is seeking a customer service representative to handle inbound calls, provide product information, and resolve inquiries from clients. The role emphasizes professional communication, data entry accuracy, and timely issue resolution.

The position requires maintaining service quality, updating databases, and meeting daily call targets while staying informed about products and industry trends.

Qualifikationen

• Bachelor's degree required.
• Strong communication and customer service skills.
• Ability to handle multiple calls and stay organized.
• Experience with data entry and maintaining records.
• Knowledge of product/services and industry trends.

Aufgaben

• Engage with customers over the phone to provide information about products and services.
• Address customer inquiries and resolve complaints efficiently and professionally.
• Maintain a high level of customer service and ensure customer satisfaction.
• Accurately record customer interactions and update relevant databases.
• Follow communication scripts and adhere to the company’s guidelines.
• Identify and elevate priority issues to the appropriate departments.
• Meet daily and monthly call targets set by the management.
• Demonstrate active listening skills to understand customer needs and provide appropriate solutions.

Kenntnisse

Effective Communication

Customer Service

Active Listening

Problem Solving

Time Management

Data Entry

Persuasion Skills

Telephone Etiquette

Specialization

Ausbildung

Bachelor's Degree

Jobbeschreibung

Job Description

• Engage with customers over the phone to provide information about products and services.
• Address customer inquiries and resolve complaints efficiently and professionally.
• Maintain a high level of customer service and ensure customer satisfaction.
• Accurately record customer interactions and update relevant databases.
• Follow communication scripts and adhere to the company’s guidelines.
• Identify and elevate priority issues to the appropriate departments.
• Meet daily and monthly call targets set by the management.
• Demonstrate active listening skills to understand customer needs and provide appropriate solutions.
• Stay updated with product knowledge and industry trends to enhance service delivery.
• Manage time effectively to handle multiple calls and tasks efficiently.

Responsibilities

• Engage with customers over the phone to provide information about products and services.
• Address customer inquiries and resolve complaints efficiently and professionally.
• Maintain a high level of customer service and ensure customer satisfaction.
• Accurately record customer interactions and update relevant databases.
• Follow communication scripts and adhere to the company’s guidelines.
• Identify and elevate priority issues to the appropriate departments.
• Meet daily and monthly call targets set by the management.
• Demonstrate active listening skills to understand customer needs and provide appropriate solutions.Stay updated with product knowledge and industry trends to enhance service delivery.
• Manage time effectively to handle multiple calls and tasks efficiently.

Location

Kondapur, Hyderabad, Telangana, India 500084

Qualification

Bachelor's Degree

Department

General

Skills

• Effective Communication
• Customer Service
• Active Listening
• Problem Solving
• Time Management
• Data Entry
• Persuasion Skills
• Telephone Etiquette
• Specialization

Specialization

calls