Inbound Customer Support - Healthcare

Apollo Hospitals; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Apollo Hospitals in Bengaluru seeks a hospital telecaller to manage inbound and outbound patient communications, book appointments, and convey service details to support clinical and administrative workflows.

You will schedule appointments, handle leads, explain packages and timings, and coordinate with departments to resolve patient queries, while updating CRM with accurate notes.

Qualifications

• Graduate or high school diploma; healthcare background is a plus.
• Fluent English and local languages; strong listening skills.
• Basic computer literacy, MS Office, and hospital CRM experience.
• Patience, empathy, persuasion, and handling stressed callers.

Responsibilities

• Schedule, reschedule, or cancel patient appointments with doctors.
• Answer inbound calls and make outbound calls to leads.
• Explain hospital packages, treatments, and timings.
• Follow up missed appointments and reminders.
• Log call details and patient feedback into CRM.
• Coordinate with hospital staff to resolve urgent queries.

Skills

Communication

Active listening

MS Office

CRM software

Patience

Empathy

Education

Graduate or high school diploma

Tools

Hospital CRM

Telecalling software

Job description

A hospital telecaller manages inbound and outbound patient communications, books appointments, and shares service details to support clinical and administrative workflows.

Key Responsibilities

• Appointment Scheduling: Book, reschedule, or cancel patient consultations and follow-up visits with doctors.
• Lead & Inquiry Handling: Answer incoming phone calls and make outbound calls to prospective patients or leads.
• Patient Guidance: Explain hospital packages, treatment options, diagnostic tests, and operational timings clearly.
• Follow-ups: Call patients to remind them of missed appointments, upcoming checkups, or report collections.
• Data & CRM Management: Log call details, patient feedback, and scheduling statuses accurately into the hospital's database or software.
• Internal Coordination: Connect with duty medical officers, reception desks, or specialized departments to resolve urgent patient queries.

Required Skills & Qualifications

• Education: Graduate or high school diploma in any field (healthcare or life sciences background is a plus).
• Communication: Clear, polite, and active-listening skills in English and local languages (such as Kannada, Hindi, or Telugu).
• Technical Skills: Basic computer literacy, familiarity with MS Office, and experience with hospital CRM or telecalling software.
• Soft Skills: Patience, empathy, persuasion, and the ability to handle stressed or sensitive callers.