Telecaller

ExcelR Edtech Pvt Ltd; Ajmer; On-site; INR 180,000 - 240,000; Full time

Job summary

ExcelR Edtech Pvt Ltd is seeking a dedicated Telecaller to join our customer support team in Rajasthan. You will handle inbound and outbound calls, respond to customer inquiries, and provide exceptional service to ensure customer satisfaction.

This role focuses on maintaining positive relationships with clients and assisting them with their needs. As a Telecaller, you will promote products and services, document customer interactions, and collaborate with teammates to meet targets in a

Qualifications

• Strong communication skills, both verbal and written.
• Ability to handle customer complaints and provide effective solutions.
• Familiarity with customer support software and tools is a plus.
• Good listening skills and the ability to empathize with customers.
• Ability to work in a fast-paced environment and manage time effectively.

Responsibilities

• Make outbound calls to potential and existing customers to promote our products and services.
• Handle inbound calls and respond to customer queries in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products and services, and assist customers in making informed decisions.
• Collaborate with team members to achieve individual and team targets.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Skills

Strong communication

Customer complaints handling

Empathy and listening

Time management

Verbal & written communication

Tools

Customer support software

Job description

We are seeking a dedicated Telecaller to join our customer support team in Rajasthan. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing exceptional service to ensure customer satisfaction. As a Telecaller, you will play a crucial role in maintaining positive relationships with our clients and assisting them with their needs.

Key Responsibilities:

• Make outbound calls to potential and existing customers to promote our products and services.
• Handle inbound calls and respond to customer queries in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products and services, and assist customers in making informed decisions.
• Collaborate with team members to achieve individual and team targets.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to handle customer complaints and provide effective solutions.
• Familiarity with customer support software and tools is a plus.
• Good listening skills and the ability to empathize with customers.
• Ability to work in a fast-paced environment and manage time effectively.

If you are passionate about customer service and have the skills to excel in a telecalling role, we encourage you to apply and become a part of our dynamic team.