Customer Support Executive

ExcelR Edtech Pvt Ltd; Jaipur; On-site; INR 240,000 - 320,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan is seeking a Customer Support Executive to deliver exceptional service to clients. You will handle inquiries, resolve issues, and maintain accurate records to ensure smooth communication and satisfaction.

Ideal candidates communicate clearly, stay updated on product policies, and collaborate with the team to improve service delivery. Prior experience in BPO or customer support is a plus.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to handle customer complaints and resolve issues effectively.
• Familiarity with BPO processes and customer support best practices.
• Proficiency in using customer support software and tools.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions, issues, and concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Provide feedback to management regarding customer concerns and suggestions for improvement.
• Stay updated on product knowledge and company policies to effectively assist customers.

Skills

Communication

Customer handling

BPO processes

Support tools

Problem solving

Tools

CRM software

Job description

We are seeking a dedicated Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions, issues, and concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Provide feedback to management regarding customer concerns and suggestions for improvement.
• Stay updated on product knowledge and company policies to effectively assist customers.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to handle customer complaints and resolve issues effectively.
• Familiarity with BPO processes and customer support best practices.
• Proficiency in using customer support software and tools.
• Strong problem-solving skills and attention to detail.

If you are passionate about providing excellent customer service and are looking for an opportunity to grow in a dynamic environment.

Join us in delivering outstanding support to our customers and contributing to our company's success.