Customer Support Executive

ExcelR Edtech Pvt Ltd; Ajmer; On-site; INR 180,000 - 320,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan is seeking a Customer Support Executive to join our team. You will handle customer inquiries, provide accurate information on products and services, and document interactions for future reference.

The ideal candidate will have strong communication skills, the ability to work in a fast-paced environment, and a customer-centric attitude. BPO/voice support experience is preferred; training will be provided to enhance product knowledge and service delivery.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using desktop support tools and helpdesk software.
• Experience in a BPO or voice support role is preferred.
• A customer-centric attitude with a passion for helping others.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Assist customers with troubleshooting and resolving issues related to their accounts or services.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with other team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Strong communication

Multitasking

Helpdesk tools

BPO/voice experience

Customer-centric attitude

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met efficiently and effectively. As a Customer Support Executive, you will play a crucial role in maintaining customer satisfaction and fostering positive relationships with our clients.

Key Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Assist customers with troubleshooting and resolving issues related to their accounts or services.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with other team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using desktop support tools and helpdesk software.
• Experience in a BPO or voice support role is preferred.
• A customer-centric attitude with a passion for helping others.

If you are looking for an opportunity to grow your career in customer support and are passionate about delivering excellent service, we encourage you to apply for this position. Join us in making a difference in our customers' experiences!