Telecaller

Yash Enterprises; Ahmedabad District; On-site; INR 167,000 - 279,000; Full time

Job summary

Yash Enterprises in Ahmedabad is seeking a full-time Telecaller to handle outbound and inbound calls related to banking collections and recoveries, following prescribed scripts and compliance guidelines.

You will explain payment terms, resolve customer queries, log call details and commitments, and coordinate with field teams to ensure timely repayments while maintaining a professional demeanor and striving to meet daily and monthly targets.

Qualifications

• Strong communication, listening, and interpersonal skills with clear telephone manner.
• Basic computer and data entry skills, including call logs, spreadsheets, and CRM.
• Customer service and negotiation skills to handle objections and encourage timely payments.
• Time management and organizational skills to manage high call volumes and meet targets.
• Problem-solving abilities and accuracy in recording information.
• Prior telecalling/collections experience preferred but not required.
• Minimum education: 12th pass; a graduate degree is an added advantage.
• On-site work in Ahmedabad with a performance-driven environment.

Responsibilities

• Make outbound and inbound calls to customers regarding banking collections and recoveries.
• Explain payment terms and address customer queries following scripts.
• Update call details and payment commitments in the system.
• Escalate complex cases to senior team members.
• Meet daily and monthly calling targets; coordinate with field collection teams.
• Maintain professional communication and support verification calls.
• Contribute to call quality and customer engagement improvements.

Skills

Communication

Data entry

Customer service

Time management

Problem solving

Negotiation

Telecalling

Education

12th pass

Graduate degree

Tools

CRM

Spreadsheets

Job description

Company Description

Yash Enterprises has been a specialist in debt management services since 2006, delivering comprehensive solutions for institutions and organizations across banking collections, recoveries, and verifications. With over 17 years of experience, the company is recognized for quality, punctuality, and strong client relationships with leading names in the financial sector. Headquartered in Jodhpur, Yash Enterprises operates through a network of branches across North and West India, ensuring localized and reliable service. Its success is driven by disciplined management, clear organizational structures, and robust processes that support consistent performance. As the company expands, it is seeking committed professionals to support continued growth and excellence in banking collections and recoveries.

Role Description

This is a full-time, on-site Telecaller role based in Ahmedabad. The Telecaller will handle outbound and inbound calls to customers regarding banking collections, recoveries, and payment reminders, following prescribed scripts and compliance guidelines. Responsibilities include explaining payment terms, addressing customer queries, updating call details and payment commitments in the system, and escalating complex cases to senior team members. The role involves meeting daily and monthly calling targets, coordinating with field collection teams, and maintaining a professional and courteous communication style at all times. The Telecaller will also support verification calls and contribute to continuous improvement in call quality and customer engagement.

Qualifications

• Candidates should possess strong communication, listening, and interpersonal skills, with a clear and confident telephone manner.
• Candidates should possess basic computer and data entry skills, including working with call logs, spreadsheets, and CRM or collection systems.
• Candidates should possess customer service and negotiation skills to handle objections, build rapport, and encourage timely payments.
• Candidates should possess time management and organizational skills to manage high call volumes and meet daily and monthly targets.
• Candidates should possess problem-solving abilities and attention to accuracy when recording information and following processes.
• Prior experience in telecalling, collections, recoveries, or a call center environment is preferred but not mandatory.
• Minimum educational qualification: higher secondary (12th pass); a graduate degree in any discipline is an added advantage.
• Ability to work on-site in Ahmedabad and adapt to performance-driven, process-oriented work environments.