Tele Collection Executive- Gurgaon (Sector-48)

2COMS Consulting Pvt. Ltd.; Gurugram District; Presencial; INR 167.000 - 290.000; Jornada completa

Descripción de la vacante

2COMS Consulting Pvt. Ltd. is hiring Collection/Recovery Executives (Tele-Calling) in Gurgaon.

The role targets 6 months to 1 year of collections or recovery experience with strong communication and negotiation skills. You will handle outbound calls, negotiate payments, and maintain CRM records to meet targets. Ideal candidates possess the ability to work under pressure, a customer-centric approach, and familiarity with CRM tools.

Formación

• 6 months to 1 year of collections/recovery or tele-calling experience.
• Excellent verbal communication and negotiation skills.
• Ability to negotiate payment commitments and handle customers professionally.

Responsabilidades

• Make outbound calls to recover overdue payments.
• Follow up with customers and negotiate payment commitments.
• Resolve queries about outstanding dues in a professional manner.
• Maintain call records and update collection remarks in CRM.
• Achieve daily, weekly, and monthly collection targets.
• Adhere to company policies, compliance and collection processes.
• Build positive relationships while staying professional on calls.
• Escalate unresolved cases per defined process.
• Coordinate with internal teams to resolve customer issues.

Conocimientos

Collections/Recovery Experience

Verbal Communication

Negotiation

Customer Handling

CRM Knowledge

Pressure Handling

Problem Solving

Interpersonal Skills

Positive Attitude

Banking/FinTech NBFC experience

Immediate Joiners

Herramientas

CRM Systems

Descripción del empleo

Gurgaon Kty., India | Posted on 10/26/2026

Job Description

Position: Collection/Recovery Executive (Tele-Calling)

Experience: 6 Months - 1 Year (Collections/Recovery)

Employment Type: Full-Time

Open Positions: 15

About the Role

We are looking for dynamic and result-oriented Collection/Recovery Executives to join our team. The ideal candidate should have prior experience in tele-calling collections or recovery, strong communication skills, and the ability to negotiate effectively with customers to ensure timely payment recovery while maintaining a professional and customer-centric approach.

Key Responsibilities

• Make outbound calls to customers for overdue payment recovery.
  
• Follow up with customers and negotiate payment commitments.
  
• Resolve customer queries related to outstanding dues in a professional manner.
  
• Maintain accurate call records and update collection remarks in the CRM/system.
  
• Achieve daily, weekly, and monthly collection targets.
  
• Ensure adherence to company policies, compliance guidelines, and collection processes.
  
• Build positive customer relationships while maintaining professionalism during recovery calls.
  
• Escalate unresolved cases as per the defined process.
  
• Coordinate with internal teams to ensure smooth resolution of customer issues.
  

Required Skills

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
  
• Excellent verbal communication and negotiation skills.
  
• Strong customer handling and persuasion abilities.
  
• Basic computer knowledge and familiarity with CRM systems.
  
• Ability to work under pressure and meet collection targets.
  
• Good problem-solving and interpersonal skills.
  
• Positive attitude and willingness to learn.
  
• Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.
  
• Immediate joiners will be preferred.