Tele Counsellor

Sandip Foundation; Kamrup Metropolitan; On-site; INR 180,000 - 300,000; Full time

Job summary

Sandip Foundation in Assam seeks an enthusiastic education counselor to identify student needs and guide them toward suitable courses based on background and interests. You will process admission applications, answer queries, and resolve issues in the admissions process while handling inbound calls to provide career counseling on courses offered.

Maintain records of interactions and follow-ups to ensure quality service.

Qualifications

• 1–3 years of experience in B2C sales or telecalling (education sector preferred).
• Bachelor's degree (B.E./B.Tech. or any specialization).

Responsibilities

• Identify student requirements and guide them towards suitable course options based on their academic background and interests.
• Process admission applications, handle queries, and resolve issues related to admissions process.
• Handle inbound calls from students to provide career counseling on various courses offered by our organization.
• Maintain accurate records of student interactions, feedback, and follow-ups.
• Collaborate with other teams to ensure seamless communication and efficient service delivery.

Skills

Communication skills

Rapport building

Analytical thinking

Education

B.E./B.Tech.

Job description

Roles and Responsibilities

• Identify student requirements and guide them towards suitable course options based on their academic background and interests.
  
• Process admission applications, handle queries, and resolve issues related to admissions process.
  
• Handle inbound calls from students to provide career counseling on various courses offered by our organization.
  
• Maintain accurate records of student interactions, feedback, and follow-ups.
  
• Collaborate with other teams to ensure seamless communication and efficient service delivery.
  

Desired Candidate Profile

• 1-3 years of experience in B2C sales or telecalling industry (preferably in education sector).
  
• Bachelor's degree in Any Specialization (B.Tech / B.E.).
  
• Excellent communication skills with ability to build rapport with customers over phone calls.
  
• Strong problem-solving skills with attention to detail and analytical thinking.