Tele Counsellor

Urbaninternationalschool; Hyderabad; On-site; INR 300,000 - 400,000; Full time

Job summary

Urban International in Hyderabad is looking for enthusiastic Tele Counsellors to enhance our admissions team. The role includes outreach to parents, explaining school details, and encouraging visits, while maintaining relationships through follow-ups until admissions close.

A successful candidate will have a graduation degree, proven telecalling experience, and excellent communication skills in English, Hindi, and Telugu.

The compensation is competitive, aligning with industry standards, and includes incentives based on admissions.

Qualifications

• Proven experience in telecalling, counselling, or customer service in the education sector preferred.
• Strong communication and interpersonal skills in English, Hindi, and Telugu.
• Persuasive, confident, and target-oriented attitude.

Responsibilities

• Make outbound calls to share information about the school’s curriculum, facilities, and admission process.
• Convince and invite parents to visit the school for admission enquiries.
• Build and maintain positive relationships with parents through regular follow-ups.

Skills

Excellent communication & convincing skills

Relationship building

Target-driven mindset

Time management & reporting skills

Patience and empathy while handling parent queries

Education

Graduation (any stream)

Tools

MS Office

CRM

WhatsApp

Job description

Job Summary:

We are looking for enthusiastic and result-oriented Tele Counsellors to join our admissions team. The role involves reaching out to parents from the given database, explaining school details, creating interest, encouraging them to visit the campus, and following up until admissions are closed.

Key Responsibilities:

• Make outbound calls to the given parent database to share information about the school’s curriculum, facilities, and admission process.
• Convince and invite parents to visit the school for admission enquiries.
• Build and maintain positive relationships with parents through regular follow-ups and engagement.
• Handle queries politely, confidently, and professionally.
• Submit daily work reports including calls made, visits scheduled, and follow-ups.
• Work on admission targets and achieve monthly goals.
• Ensure on-time reporting to management with updates on daily/weekly activities.
• Assist in admission events, open houses, and counselling sessions when required.

Requirements:

• Proven experience in telecalling, counselling, or customer service (experience in education sector preferred).
• Strong communication and interpersonal skills in English, Hindi, and Telugu.
• Persuasive, confident, and target-oriented attitude.
• Ability to maintain a positive approach and engage with parents effectively.
• Basic computer knowledge (MS Office, CRM, WhatsApp follow-ups).
• Minimum Qualification: Graduation (any stream).

Key Skills:

• Excellent communication & convincing skills
• Relationship building
• Target-driven mindset
• Time management & reporting skills
• Patience and empathy while handling parent queries

Compensation:

• Salary: Competitive with industry standards + Incentives on admissions