Student Counsellor

Madras Institute of Fashion Technology; Chennai District; On-site; INR 180,000 - 280,000; Full time

Job summary

Madras Institute of Fashion Technology in Chennai invites a Tele-calling Executive to reach prospective students for distance education programs.

The role requires excellent communication, ability to handle objections, and a track record of meeting sales targets. You will work with independence under minimal supervision and maintain daily/weekly activity reports.

Prior experience in tele-calling and direct sales is preferred; background in education services is a plus.

Qualifications

• Experience in tele-calling and direct sales is preferred.
• Strong verbal communication and clear diction.
• Motivated, target-driven, able to work with minimal supervision.

Responsibilities

• Make cold calls to prospective students.
• Follow daily tele-calling schedule and report to supervisor.
• Log alternate call dates/times and call accordingly.
• Maintain log book for follow-ups and ensure timely calls.
• Identify improvements to improve call quality.
• Record number of calls and conversion ratios; meet targets.
• Suggest ways to increase conversion; discuss with supervisor.
• Stay self-motivated and target-driven; submit weekly reports.

Skills

Tele-calling

Direct sales

Communication skills

Self-motivated

Independent work

Job description

• Type – Education / Teaching / Training Functional
• Area – Marketing / Call Centre

Job Description:

• Making cold-calls to the prospective students.
• Follow the daily schedule of the tele-calling and submit report to the immediate superior.
• Note down the alternate date / time to call given by the persons called, and make the call at the given time.
• Maintain a log book for making follow-up calls to the interested persons at a pre-determined date / time, and ensure to call them at the specified times.
• Identify areas for improvement and continually make improvement in the quality of calls.
• Prepare record of number of calls made and call to conversion ratio and ensure achievement of target both in terms of quantity as well as quality.
• Find out ways to increase call to conversion ratio and discuss the same with the immediate superior before implementation.
• Remain self-motivated and target driven.
• Submit weekly activity report to immediate superior.

Desired Candidate Profile:

• The ideal candidate will have experience in tele-calling and direct sales and able to work independently with minimum supervision.
• Good communication skill and clear diction is a prerequisite. Politeness, patience, perseverance and courtesy are essential qualities for the candidates.
• She/he should be a quick learner and should understand consumer needs of the ‘distance education’. The person should be able to handle objections of the prospects to their satisfaction, and ‘close sales’ effectively.
• Result oriented individual with demonstrated capability of achieving continual success, having zeal and enthusiasm and commitment need apply.
• A good academic background and a minimum of 1-2 years of experience in tele-calling and sales, preferably in the service industry, is a must. Experience in ‘distance education’ will be advantageous, but not a must.