Education Counsellor

immortal facility management; Maharashtra; On-site; INR 201,000 - 335,000; Full time

Job summary

immortal facility management in Maharashtra is seeking a Telecounsellor to engage with prospective students and parents via outbound and inbound calls, understand educational requirements, and convert enquiries into admissions. The role emphasizes excellent communication, strong follow-up, CRM discipline, and building trust with customers while achieving admission and revenue targets.

The ideal candidate will have strong communication skills, follow-up discipline, and experience in education

Qualifications

• Bachelor's degree preferred.
• 1 year Education counselling experience.
• 1 year sales experience.
• English language required.

Responsibilities

• Lead management: handle leads from digital campaigns, website enquiries, walk-ins, referrals, events; make outbound calls; attend inbound calls; verify and update CRM records; prioritize follow-ups.
• Counselling: understand student background and goals; explain courses, fees, schedules, admission process; address objections; recommend programs; build trust.
• Follow-up & conversion: maintain regular follow-ups via calls, WhatsApp, SMS and email; schedule counselling sessions; ensure timely closure of enquiries; re-engage inactive leads; meet targets.
• CRM & documentation: update every interaction; maintain lead history and counselling notes; record admission status and payments.
• Admission coordination: coordinate with Admissions, Operations and Academic teams; assist with document collection, application, fee payment and batch allocation; provide updates on admission confirmation.
• Customer relationship management: deliver a professional counselling experience; resolve queries; build long-term relationships; collect feedback to improve service.
• Reporting & compliance: submit daily call reports; participate in daily reviews and training; adhere to call quality standards and policies; maintain data privacy.

Skills

Communication

Counselling skills

Lead management

Follow-up discipline

Education

Bachelor's degree (Preferred)

Tools

CRM

Job description

Role Summary The Telecounsellor is responsible for engaging with prospective students and parents through outbound and inbound calls, understanding their educational requirements, providing accurate information about courses/programs, and converting enquiries into admissions. The role requires excellent communication skills, strong follow-up, CRM discipline, and the ability to build trust with prospective customers while achieving admission and revenue targets.

Key Responsibilities

• 1. Lead Management Handle all assigned leads received from digital campaigns, website enquiries, walk-ins, referrals, events, and partner sources. Make outbound calls to prospective students and parents within defined turnaround times. Attend inbound calls and provide prompt, professional counselling. Verify lead details and update records in the CRM. Classify leads based on qualification criteria and prioritize follow-ups.
• 2. Student & Parent Counselling Understand the student’s academic background, learning needs, career aspirations, and budget. Explain course features, curriculum, batches, fees, schedules, and admission process. Address objections and provide suitable solutions. Recommend the most appropriate program based on the student’s requirements. Build trust and maintain a consultative approach throughout the admission journey.
• 3. Follow-up & Conversion Maintain regular follow-ups through calls, WhatsApp, SMS, and emails. Schedule counselling sessions, demos, campus visits, webinars, or orientation sessions. Ensure timely closure of admission enquiries. Re-engage inactive or lost leads through structured follow-up campaigns. Meet daily, weekly, and monthly conversion targets. P age 1 | 3 4. CRM & Documentation
• 4. CRM & Documentation Update every interaction accurately in the CRM. Maintain complete lead history, follow-up schedules, and counselling notes. Record admission status, payment updates, and pending actions. Ensure data accuracy and adherence to CRM processes. 5. Admission Coordination
• 5. Admission Coordination Coordinate with the Admissions, Operations, and Academic teams for smooth onboarding. Assist students with document collection, application completion, fee payment, and batch allocation. Provide timely updates regarding admission confirmation and commencement schedules. Ensure a seamless admission experience for students and parents.
• 6. Customer Relationship Management Deliver a professional and customer‑centric counselling experience. Resolve basic queries and raise complex issues when required. Build long-term relationships to encourage referrals and repeat enrolments. Collect feedback from prospective and enrolled students to improve service quality.
• 7. Reporting & Compliance Submit daily call reports and productivity updates. Participate in daily review meetings and training sessions. Adhere to call quality standards, scripts, and organizational policies. Maintain confidentiality of customer information and ensure compliance with data privacy guidelines.

HR Gunjan
70455 81127

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Education

• Bachelor's (Preferred)

Experience

• Education counselling: 1 year (Required)
• sales: 1 year (Required)

Language

• English (Required)

Work Location: In person