Career Counsellor

Fortune Cloud Technologies India Pvt. Ltd.; Kolhapur District; On-site; INR 180,000 - 320,000; Full time

Job summary

Fortune Cloud Technologies India Pvt. Ltd. is seeking an Education Counselor to handle outbound calls, tele-counselling, and lead conversion for IT courses.

You will generate walk-ins, schedule branch visits, and also enable online admissions when prospects prefer to stay home. Strong communication and CRM skills are essential for managing leads and ensuring admission closure. The role involves explaining curriculum, training methods, placement support, and career opportunities in IT while

Qualifications

• 1–2 years of experience in Education Counselling, Tele-calling, Inside Sales, Sales, or Admission Consulting; Freshers can also apply.
• Excellent communication and convincing skills are essential.
• Familiarity with CRM and lead management is preferred.

Responsibilities

• Make outbound calls to prospective students from provided leads database.
• Conduct tele-counselling to understand student requirements and recommend IT courses.
• Generate walk-ins by convincing prospects and scheduling branch visits.
• Handle lead conversion: Tele-counselling, Branch Visit, Demo Session, Admission.
• Convert interested candidates into online admissions when needed.
• Explain course curriculum, training methods, placement support, and career opportunities in IT.
• Maintain regular follow-ups until admission closure.
• Update CRM records, lead details, call logs, and follow-up history.
• Respond promptly to new leads from websites, social media, and campaigns.
• Prepare daily activity reports for calls, walk-ins, demos and admissions.
• Coordinate with academic and placement teams for demos and onboarding.

Skills

Tele-counselling

CRM familiarity

Lead management

Communication skills

Follow-up skills

Inside sales

Customer handling

Job description

Role & responsibilities

• Make outbound calls to prospective students from the provided leads database.
• Conduct tele-counselling to understand students requirements and recommend suitable IT courses.
• Generate walk-ins by convincing prospects and scheduling branch visits.
• Handle the complete lead conversion process: Tele-counselling Branch Visit Demo Session Admission.
• Convert interested candidates into online admissions when they prefer not to visit the branch.
• Explain course curriculum, training methodology, placement support, and career opportunities in the IT industry.
• Maintain regular follow-ups with interested prospects until admission closure.
• Update CRM records, lead details, call logs, and follow-up history.
• Respond promptly to fresh leads received through websites, social media, and marketing campaigns.
• Prepare daily activity reports covering calls, walk-ins, demos, and admissions.
• Coordinate with academic and placement teams for demo sessions and student onboarding.

Preferred candidate profile

Experience: 1 to 2 years in Education Counselling, Tele-calling, Inside Sales, Sales, or Admission Consulting. Freshers can also apply.

Skills:

• Excellent communication and convincing skills
• Strong interpersonal and counselling skills
• Customer/student handling ability
• Basic computer knowledge
• Familiarity with CRM and lead management
• Target-oriented approach and good follow-up skills