Tele Caller Collections

Shubham Housing Development Finance; Ghatkesar mandal; On-site; INR 300,000 - 600,000; Full time

Job summary

Shubham Housing Development Finance seeks a collections specialist to handle inbound calls and collect payments on outstanding amounts. You will identify customer queries, resolve issues promptly, and update records with payment details while following up on pending payments.

The role requires maintaining accurate interaction logs and meeting daily/weekly targets set by management, contributing to smooth cash flow and customer satisfaction.

Qualifications

• Clear communication over the phone with customers
• Ability to work independently and meet productivity targets
• Experience in collections, debt recovery or payment collection preferred

Responsibilities

• Handle inbound calls from customers to collect payments on outstanding amounts.
• Identify customer queries and resolve issues promptly.
• Update customer records with payment details and follow up on pending payments.
• Maintain accurate records of all interactions with customers.
• Meet daily/weekly targets set by management.

Skills

Communication skills

Independent working

Job description

Roles and Responsibilities

• Handle inbound calls from customers to collect payments on outstanding amounts.
• Identify customer queries and resolve issues promptly.
• Update customer records with payment details and follow up on pending payments.
• Maintain accurate records of all interactions with customers.
• Meet daily/weekly targets set by management.

Desired Candidate Profile

• 1-6 years of experience in collections process, debt collection, loan recovery, payment collection, or tele collection.
• Strong communication skills for effective interaction with customers over phone calls.
• Ability to work independently with minimal supervision and meet productivity targets.