Collection Executive

Sturlite Electric Private Limited; Bengaluru; On-site; INR 300,000 - 480,000; Full time

Job summary

Sturlite Electric Private Limited in Bengaluru is hiring a Collection Executive to manage overdue payments and ensure timely collections. You will make outbound calls, explain balances and terms, and negotiate payment plans.

Proficiency in MS Excel and SAP, good communication in multiple languages, and a service-minded approach are required. Freshers may apply, but the role suits experienced collectors in India.

Qualifications

• Minimum graduate, commerce/business preferred.
• 12 years of experience in tele calling, collections, or customer service.
• Freshers with good communication skills may apply.

Responsibilities

• Make outbound calls to customers for overdue payments and follow up on invoices.
• Explain outstanding balances, payment terms, and resolve queries related to bills or dues.
• Circulate and follow up on cash discounts to clients as per the term.
• Negotiate repayment plans, settlements, or payment commitments in line with company policies.
• Maintain accurate records of interactions, payment status, and follow-ups in the system/CRM.
• Coordinate with internal stakeholders regarding payment updates.
• Handle customer objections professionally and escalate unresolved cases when necessary.
• Achieve weekly/monthly collection targets.

Skills

Communication skills

Billing & collections

Negotiation

Patience

MS Excel

SAP

Education

Bachelor's degree in Commerce/Business

Tools

MS Excel

SAP

Job description

Job description

JD for Collection executive

Key Responsibilities

• Make outbound calls to customers for overdue payments and follow up on outstanding invoices.
• Explain outstanding balances, payment terms, and resolve any queries related to bills or dues.
• Timely circulation & follow up on Cash Discount to the clients as per the term.
• Negotiate repayment plans, settlements, or payment commitments in line with company policies.
• Maintain accurate records of interactions, payment status, and follow-ups in the system/CRM.
• Coordinate with the internal stake holders regarding payment updates.
• Handle customer objections professionally and upscale unresolved cases when necessary.
• Achieve weekly/monthly collection targets.

Key Skills & Competencies

• Good communication skills in [English, Hindi, Kannada, etc.]
• Basic knowledge of billing, credit, and collections process.
• Negotiation and persuasion skills.
• Patience and ability to handle difficult conversations.
• Computer proficiency (MS Excel, SAP).
• Target-oriented and self-motivated.

Qualifications & Experience

• Minimum Graduate (preferred in Commerce/Business).
• 12 years of experience in tele calling, collections, or customer service.
• Freshers with good communication skills may also apply.

Performance Indicators (KPIs)

• Collection efficiency (% of overdue recovered).
• Number of successful commitments collected.
• Call productivity (outbound calls made per day).
• Customer satisfaction in handling disputes.
• Daily, Weekly & Monthly MIS on OS & OD collection.
• Report on risky cases.