Tele Collection Executive

Club Mahindra; Mumbai Suburban; On-site; INR 250,000 - 400,000; Full time

Job summary

Club Mahindra in Andheri, Mumbai invites a Telecollections Executive to manage collections from existing members, drive EMI recoveries, and deliver prompt resolutions. You will own a portion of the customer base, respond to inquiries, and ensure timely payments while upholding service standards.

The role requires a graduate with at least 1 year in collections, strong English, working knowledge of Hindi, and proficiency in MS Excel.

Qualifications

• Graduate or postgraduate in any stream; undergraduates must have 12th pass.
• Minimum 1 year experience in collections.
• Excellent English; Hindi reading/speaking required.

Responsibilities

• Collect due payments from existing members.
• Ensure timely EMI collections and resolve queries to drive CSAT.
• Collect post-dated instruments for Membership EMIs.
• Meet collection targets and milestones.
• Coordinate with internal teams to address member concerns within TAT.
• Maintain high quality communication with customers.

Skills

Collections experience

Verbal communication

English fluency

Hindi (reading/speaking)

First time resolution (FTR)

Email handling

Active listening

Excel basics

Negotiation

Coordination

Customer focus

Education

Graduate or Postgraduate in any stream

12th pass for undergraduates

Job description

Dear Candidate,

We are hiring for a Telecollections Execuitve at Andheri Location.

Job Brief:

We are looking for an enthusiastic professional experienced in Collections, who will be responsible for collections. The executive will be responsible for collection of due payments

The successful candidate should be able to accept ownership for assigned customer base and effectively solve customer issues, complaints, requests, and inquiries, keeping customer satisfaction at the center of every interaction and behavior.

Role and Responsibilities

• Collection of due payments from existing Members.
• Ensure Customer delight & consistent service experience including timely resolution of customer queries & issues, to enable EMI collections.
• Collection of post-dated instruments towards Membership EMIs.
• Ensure collection targets are met and work closely towards achieving milestone targets.
• Liaise with internal stakeholders to ensure members concerns are addressed to with TAT.
• Responsible for high level of quality communication with customers within laid down parameters & processes by company.
• Ensure Maximum CSAT on every interaction with Members.
• Plan, organize & execute daily duties & data management with minimum supervision.

Qualifications and Education Requirements

• Any stream Graduate & Post-graduates or any specialization preferred.
• For undergraduates - 12th Pass is must.

Skills set required:

• Minimumn 1 year Prior exp. in any Collections.
• Excellent verbal communication skills. Should be proficient in English (speak, read & write). Read and speak in Hindi.
• Strong & assertive in handling customer queries & objection handling
• Executive should be able to provide First time resolution (FTR).
• Should be efficient in email handling.
• Active & patient listener
• Basic Knowledge of MS excel is must.
• Should know the Basic phonetics.
• Should possess fair negotiation & convincing skills
• Strong follow up and internal co-ordination skills
• Should be able to express & articulate resolution to make customer understand with relevant examples (if any required)
• Should be proactive and take ownership and honor commitments
• Any regional language speaking is an advantage & shall be preferred
• Meet personal/team qualitative and quantitative targets
• Patient Confident, smart, and go getter. Ready to work in shifts
• Confident, smart, and go getter. Ready to work in extended hours need based.
• Customer focus & an eye of detailing