Collection Executive Telecaller

Pagaar India; India; On-site; INR 162,000 - 195,000; Full time

Job summary

Hello Aaye is seeking a Collection Executive Telecaller at Dwarka Mor (on-site) to join our growing fintech team. The role focuses on outbound calls to remind customers of payment obligations, explain dues, and present repayment options with a professional, customer-first approach.

The ideal candidate will have strong communication, good negotiation skills, basic computer/data entry ability, and a willingness to learn fintech collections.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Ability to handle high call volumes and objections.
• Experience or willingness to learn fintech collections processes.
• Basic computer literacy and data entry skills.

Responsibilities

• Make outbound calls to remind customers of payment obligations and dues.
• Guide customers through available repayment options.
• Maintain accurate call logs and payment commitments in systems.
• Escalate complex issues and adhere to policies.

Skills

Strong communication

Negotiation skills

Customer service

Basic data entry

Job description

We're Hiring: Collection Executive Telecaller | Hello Aaye

Location: Dwarka Mor (On-site) Salary: Up to 16,000/month Employment Type: Full-time Immediate Joiners Preferred

About Us

Hello Aaye is a growing fintech company helping consumers save and earn money through a range of accessible, user-friendly financial products. We work in a dynamic environment built on customer satisfaction and clear communication.

About the Role

We're looking for a Collection Executive Telecaller to join our Dwarka Mor team. In this role, you'll make outbound calls to customers, remind them of payment obligations, explain outstanding dues, and guide them through repayment options all while maintaining a professional, customer-first approach.

Key Responsibilities

• Make outbound calls reminding customers of payment obligations and outstanding dues
• Guide customers through available repayment options
• Maintain accurate records of calls, payment commitments, and follow-ups in internal systems
• Address customer queries related to collections and provide clear product/process information
• Escalate complex issues to the appropriate team
• Meet daily/weekly calling targets
• Adhere to compliance and company policies

What We're Looking For

• Strong communication and interpersonal skills; comfortable handling high call volumes
• Good customer service and negotiation skills able to manage objections and encourage timely payments
• Basic computer and data entry skills for updating call logs and customer records
• Basic knowledge of financial/lending concepts, or willingness to learn about fintech products and collections processes
• 13 years of experience preferred freshers are welcome to apply!
• Willingness to work on-site and follow structured schedules

Why Join Us?

Immediate joining available Growth opportunities in a fast-scaling fintech company Supportive, team-oriented work culture