Customer Support Executive

Credence Resource Management; Pune District; On-site; INR 227,000 - 277,000; Full time

Benefits offered by this job

Free Medical/Life insurance

Free Home Pick & Drop Transportation

7 week training program

Unlimited Incentive Plan with clear KR

Fixed shifts after training

Job summary

Credence Resource Management is hiring for Executive - Customer Service to contact US-based healthcare and telecom clients about overdue bills. You will negotiate payments, make outbound calls, and handle inbound calls as the environment blends over time.

The role demands strong communication, the ability to manage difficult accounts in a fast-paced setting, and adherence to compliance policies. Training and relocation support are provided as part of the onboarding process.

Qualifications

• Good written and oral communication skills.
• Third-party collections experience preferred (Medical or Telecom).
• This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am.
• Sunday fixed Off & Alternate Saturday Working.

Responsibilities

• Communicate with US-based healthcare and telecom consumers to collect on overdue bills.
• Call and negotiate payments on behalf of clients; resolve delinquencies.
• Document all collection efforts per procedures and compliance policies; update leadership regularly.

Skills

Communication skills

Verbal communication

Negotiation

Education

HSC/12th

Job description

Role & responsibilities

• As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. • Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

• Able to man

age difficult customer issues while working in a fast paced environment • Determine the reason for delinquency and best course of action to assist our Borrowers.

• Engage our consumers with the highest level of respect and dignity.
• Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
• Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
• Ensure all accounts in assigned lists are managed accurately and timely.
• Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments
• HR Yashraj
• 8623828268

Preferred candidate profile

• Good written and oral communication skills

• Third-party collections experience preferred (Medical or Telecom)
• HSC passed [10+2]
• This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am
• Sunday fixed Off & Alternate Saturday Working

• Best in Market Salaries from 2.52 lakhs plus

• 7 week new hire training program

• Unlimited Incentive Plan with transparent KRA's

• Enhance your Analytical/Decision Making & Negotiation skills

• Cross functional Growth opportunities within 6 months for experienced candidates

• Free Medical/Life insurance

• Employee Centric & Compliant Policies

• Free Home Pick & Drop Transportation

• Fixed shifts post the training period [Rare changes in case of business requirements]

• 7:15 min login plus 45 minute break = 8 hour shifts

• Free transport [Home pick-up & drop]