Tele Caller (Collection)

NIRA; Bengaluru Urban; On-site; INR 270,000 - 330,000; Full time

Benefits offered by this job

Incentives

Day shift

Office-based

Job summary

NIRA, a fast-growing fintech in Bengaluru, seeks a Collections Agent to engage customers by phone, follow up on overdue payments, and drive recovery while maintaining compliance. You will handle calls, explain options, and record interactions, with daily, weekly, and monthly targets, in a day-shift, office-based role with incentives.

Ideal candidates have 1–3 years in collections/telecalling, fintech experience, and a DRA certification.

Qualifications

• 1–3 years of experience in collections, telecalling, or customer service in fintech or financial services preferred.
• DRA certification is required or preferred.

Responsibilities

• Contact customers via outbound and inbound calls to follow up on overdue payments.
• Explain outstanding dues, payment timelines, and available repayment options clearly.
• Persuade customers to make timely payments while maintaining compliance.
• Update customer records with accurate call notes, payment commitments, and follow-up actions.
• Escalate complex or disputed cases to supervisors as per internal guidelines.
• Adhere to company policies, RBI guidelines, and fair collection practices.
• Meet daily, weekly, and monthly collection targets and productivity benchmarks.
• Strong verbal communication and negotiation skills.

Skills

Telecalling

Collections

Communication

Negotiation

CRM systems

Education

DRA certification

Tools

CRM software

Job description

NIRA is a fast-growing fintech company focused on providing accessible credit to India’s lower-middle-income segment. As we transition into a regulated Non-Banking Financial Company (NBFC), we are strengthening our governance and compliance functions. We seek an experienced and proactive Company Secretary to support the Board and ensure full regulatory compliance as we enter our next phase of growth.We have a 1 new requirement for male/ female Tele calling associates

Job Title: Collection Agent

Role Summary

A Collections Agent is responsible for communicating with customers, primarily over the telephone, to follow up on overdue payments and resolve delinquent accounts. The role requires strong communication skills, patience, and persistence, as agents often interact with customers who may be reluctant to engage or avoid repayment discussions.

Key Responsibilities

• Contact customers via outbound and inbound calls to follow up on overdue payments.
• Explain outstanding dues, payment timelines, and available repayment options clearly and professionally.
• Persuade customers to make timely payments while maintaining a respectful and compliant approach.
• Handle customers who may avoid calls or disconnect once the nature of the call is identified.
• Update customer records with accurate call notes, payment commitments, and follow-up actions.
• Escalate complex or disputed cases to supervisors as per internal guidelines.
• Adhere strictly to company policies, RBI guidelines, and fair collection practices.
• Meet daily, weekly, and monthly collection targets and productivity benchmarks.
• Strong verbal communication and negotiation skills.
• High levels of patience, resilience, and persistence.
• Ability to handle rejection and difficult conversations professionally.
• Basic computer knowledge and familiarity with CRM or collection systems.
• Ability to work in a target-driven environment.

Educational Qualification

Experience

• 1–3 years of experience in collections, telecalling, or customer service (fintech or financial services experience preferred).
• DRA certification

Key Attributes

• Ethical approach to collections.
• Customer-focused mindset with problem-solving ability.
• Willingness to work under pressure and follow structured processes.

Experience 6 months to 3 year

Salary - 3 LPA & Incentives (day shift, work from office only)