Collections Specialist - Mumbai (Work from Office) - Start in 11.16.26

TSI - Transworld Systems Inc.; Maharashtra; Hybrid; INR 335,000 - 446,000; Full time

Benefits offered by this job

Paid training

Team-oriented environment

Growth opportunities

Incentives

Medical insurance

Paid time off and holidays

Transportation provided

5-day work week

Job summary

TSI - Transworld Systems Inc. in Navi Mumbai is seeking a Collections Executive for the night shift. The role involves contacting debtors, negotiating payment plans, and resolving balances, with a focus on compliance and customer care.

Ideal candidates have 3-5 years of international collections experience, strong English skills, and proficiency in computer navigation. Training is provided, with growth opportunities and incentives. Transport may be provided.

Qualifications

• 3-5 years of international collections experience (U.S., U.K., AUS, UAE , EUR) required.
• Strong English skills (written & verbal) required.
• Collections, sales, or retention experience required.
• Proficient in computer navigation and call center software.
• Knowledge of FDCPA and collection laws preferred.

Responsibilities

• Contact debtors to discuss overdue accounts and negotiate payment options.
• Handle inbound calls from debtors and provide payment solutions.
• Explain payment plans and the importance of timely payments.
• Update account notes accurately and adjust statuses per guidelines.
• Research and resolve disputed balances.
• Review accounts to be recommended for closure and assists in report preparation.
• Adhering to all applicable laws and regulations related to debt collection.
• Participate in team meetings and suggest process improvements.
• Ensure compliance with debt collection laws and regulations.

Skills

Strong English skills

International collections experience

Collections, sales, or retention

Strong communication

Negotiation

Active listening

Proficient in computer navigation

Experience with automated dialers (pre

FDCPA knowledge (preferred)

Education

HSC or 10+2 Diploma / Graduation

Job description

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India Night shift.
• Night shift (5.30 PM- 2.30 AM) (6.30 PM – 3.30 AM)

Work Location: This is a Work from Office/Hybrid position and location is Vashi at: 7th Floor, Vishwaroop IT Park, Sector 30-A, Vashi, Navi Mumbai – 400705. Shift: Night. Contact: Diva - [e-mail]. Pay: ₹30,000.00 - ₹40,000.00 per month.

Build Your Future! Come join our thriving team as a Collections Executive! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the collections arena.

Why should you consider TSI (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous Incentive opportunity
• Comprehensive benefits package available: including medical insurance, paid time off and paid holidays!
• Transport facility (As per policy and shift) - Transportation provided
• Working 5 days/week

In This Role, You Will

• Contact debtors to discuss overdue accounts and negotiate payment options.
• Handle inbound calls from debtors and provide payment solutions.
• Explain payment plans and the importance of timely payments.
• Update account notes accurately and adjust statuses per guidelines.
• Research and resolve disputed balances.
• Review accounts to be recommended for closure and assists in report preparation.
• Adhering to all applicable laws and regulations related to debt collection.
• Participate in team meetings and suggest process improvements.
• Ensure compliance with debt collection laws and regulations.

Ideal Candidate Qualifications

• Strong English skills (written & verbal).
• Experience in credit card collections is a plus.
• Collections, sales, or retention experience required.
• 3-5 years of international collections experience (U.S., U.K., AUS, UAE , EUR) required.
• Must follow a set schedule, including breaks and lunches.
• Strong communication, negotiation, and active listening skills.
• Proficient in computer navigation.
• Experience with automated dialers preferred.
• HSC or 10+ 2 -Diploma / Graduation required
• Knowledge of FDCPA and collection laws preferred.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.