Team Leader

Digitide; Thane; Sur place; INR 420 000 - 600 000; Plein temps

Résumé du poste

Digitide in Thane, Maharashtra, India, is seeking a Collections Team Lead to oversee a team of tele-callers, drive daily, weekly, and monthly collection targets, and ensure timely resolutions. The role emphasizes coaching, data-driven performance improvement, and adherence to compliance guidelines.

The ideal candidate will have 1–2 years in collections, strong leadership and communication skills, and proficiency in MS Excel and CRM tools, with fluency in English and Malayalam or Tamil.

Qualifications

• 1–2 years of experience in collections as a caller.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in MS Excel and CRM tools.
• Fluency in Malayalam or Tamil and English.

Responsabilités

• Lead, mentor, and manage a team of tele-callers to achieve daily, weekly, and monthly collection targets.
• Monitor team performance and provide regular feedback and coaching.
• Handle escalated customer cases and ensure timely resolution.
• Track and report key metrics such as call productivity and promise-to-pay (PTP) conversions.
• Ensure adherence to regulatory and internal compliance guidelines.
• Coordinate with cross-functional teams (e.g., Field Collections) for account resolution.
• Conduct regular team meetings, training sessions, and performance reviews.

Connaissances

Team leadership

Communication

Data analysis

MS Excel

CRM tools

Fluent English

Malayalam/Tamil fluency

Formation

Graduation

Outils

CRM tools

Description du poste

Job Description:

A1 to A3

• Average PMI (last 6 months)/PMS rating 3 and above
• 2 years in current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable

A2 to A3 Or P1 to P2

• Average PMI (last 6 months)/PMS rating 3 and above
• 1 year of exp in the current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable

Responsibilities

• Lead, mentor, and manage a team of tele-callers to achieve daily, weekly, and monthly collection targets.
• Monitor team performance and provide regular feedback and coaching.
• Handle escalated customer cases and ensure timely resolution.
• Track and report key metrics such as call productivity and promise-to-pay (PTP) conversions.
• Ensure adherence to regulatory and internal compliance guidelines.
• Coordinate with cross-functional teams (e.g., Field Collections) for account resolution.
• Conduct regular team meetings, training sessions, and performance reviews.

Required Skills & Qualifications

• Minimum 1–2years of experience in collections as a caller.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyse data and drive performance through insights.
• Proficiency in MS Excel and CRM tools.
• Fluency in Malayalam Or Tamil and English.

Eligibility Criteria

• Open to internal employees who meet the experience and performance criteria.
• Should have completed at least [1 Year] in the current role.
• No active disciplinary actions or performance improvement plans.

Qualifications

Graduation

Requirements: