Tele Caller

Healing Edge Wellness Center; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Healing Edge Wellness Center in Hyderabad is seeking a Telecaller to handle patient inquiries, explain our treatments and wellness programmes, and convert enquiries into appointments.

You will schedule consultations, follow up with patients via calls and WhatsApp, and maintain polite, professional communication while recording daily call details and follow-up status for the clinic team.

Responsibilities

• Patient Calling & Enquiries: Handle incoming calls and make outgoing calls to prospective patients enquiring about our treatments and services.
• Lead Conversion: Explain the clinic's services, advanced robotic treatments and wellness programmes professionally, and convert enquiries into confirmed appointments.
• Appointment Scheduling: Schedule consultations, treatment sessions and appointments while coordinating with the clinic team.
• Patient Follow-ups: Follow up with interested patients, existing patients and missed appointments through calls and WhatsApp.
• Patient Relationship Management: Maintain polite, professional communication, understand patient requirements and ensure a positive patient experience.
• Database & Reporting: Maintain daily call records, enquiry details, appointment status and follow-up reports.

Job description

Job Responsibilities – Telecaller

• Patient Calling & Enquiries: Handle incoming calls and make outgoing calls to prospective patients enquiring about our treatments and services.
• Lead Conversion: Explain the clinic's services, advanced robotic treatments and wellness programmes professionally, and convert enquiries into confirmed appointments.
• Appointment Scheduling: Schedule consultations, treatment sessions and appointments while coordinating with the clinic team.
• Patient Follow-ups: Follow up with interested patients, existing patients and missed appointments through calls and WhatsApp.
• Patient Relationship Management: Maintain polite, professional communication, understand patient requirements and ensure a positive patient experience.
• Database & Reporting: Maintain daily call records, enquiry details, appointment status and follow-up reports.