Tele Caller

Swasthyam Multispeciality Hospital; Nagpur District; On-site; INR 150,000 - 250,000; Full time

Job summary

Swasthyam Multispeciality Hospital in Nagpur is seeking a courteous patient support executive to handle incoming and outgoing calls, schedule doctor appointments, and provide information on services and health packages.

You will follow up with patients, maintain call records and databases, coordinate with OPD and reception, ensure confidentiality, and support feedback and daily reports.

Responsibilities

• Handle incoming and outgoing patient calls.
• Schedule and confirm doctor appointments.
• Follow up with patients regarding consultations and treatments.
• Provide information about doctors, hospital services, and health packages.
• Contact patients for health check-up and follow-up reminders.
• Coordinate with OPD, reception, and concerned departments.
• Maintain daily call records and patient databases.
• Handle patient queries politely and professionally.
• Support patient feedback and satisfaction activities.
• Maintain patient confidentiality and submit daily reports.

Job description

• Handle incoming and outgoing patient calls.
• Schedule and confirm doctor appointments.
• Follow up with patients regarding consultations and treatments.
• Provide information about doctors, hospital services, and health packages.
• Contact patients for health check-up and follow-up reminders.
• Coordinate with OPD, reception, and concerned departments.
• Maintain daily call records and patient databases.
• Handle patient queries politely and professionally.
• Support patient feedback and satisfaction activities.
• Maintain patient confidentiality and submit daily reports.