Tele Caller Executive

Drlogy; Jaipur; On-site; INR 250,000 - 400,000; Full time

Job summary

Drlogy in Jaipur, India is looking for a Professional Call Center Executive responsible for handling patient inquiries, appointment scheduling, and customer support within hospital environments.

The role requires managing inbound and outbound patient calls, contributing to patient satisfaction initiatives, and ensuring professional communication standards.

Responsibilities

• Handle inbound and outbound patient calls.
• Schedule appointments and coordinate bookings.
• Maintain call records and documentation.
• Resolve patient inquiries and concerns.
• Coordinate with hospital departments.
• Ensure professional communication standards.
• Follow up with patients regarding appointments.
• Handle complaint registration and escalation.
• Maintain confidentiality of patient information.
• Prepare call center reports and summaries.
• Monitor appointment confirmations and cancellations.
• Contribute to patient satisfaction initiatives.

Job description

Professional Call Center Executive responsible for handling patient inquiries, appointment scheduling, customer support, and telecommunication activities within hospital environments.

Responsibilities

• Handle inbound and outbound patient calls.
• Schedule appointments and coordinate bookings.
• Maintain call records and documentation.
• Resolve patient inquiries and concerns.
• Coordinate with hospital departments.
• Ensure professional communication standards.
• Follow up with patients regarding appointments.
• Handle complaint registration and escalation.
• Maintain confidentiality of patient information.
• Prepare call center reports and summaries.
• Monitor appointment confirmations and cancellations.
• Contribute to patient satisfaction initiatives.