Tele Caller

MedPlus; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

MedPlus in Hyderabad is seeking a Customer Support Associate to handle patient calls, appointments, and inquiries with professionalism.

You will schedule appointments with doctors, resolve issues, maintain accurate records of patient interactions in our software, and collaborate with the team to hit daily targets.

The role emphasizes courteous service, clear communication, and reliable support for patients across the Telangana network.

Responsibilities

• Handle patient calls, appointments, and inquiries in a professional manner.

Job description

Roles and Responsibilities

• Handle patient calls, appointments, and inquiries in a professional manner.
  
• Schedule appointments with doctors and resolve any issues that may arise.
  
• Provide excellent customer service to patients by addressing their concerns and queries.
  
• Maintain accurate records of patient interactions using our software system.
  
• Collaborate with other team members to achieve daily targets and goals.