Walk-in | Tele Caller

Kauvery Hospital; Chennai; On-site; INR 250,000 - 350,000; Full time

Job summary

Kauvery Hospital in Chennai is seeking a customer-focused professional to manage patient calls, provide information about services, and schedule appointments. The role requires empathy, clear communication, and meticulous data entry within hospital systems.

Responsibilities include handling inquiries, coordinating with multiple departments, and ensuring patient confidentiality while maintaining high service standards in a fast-paced environment.

Qualifications

• Experience in handling patient calls and inquiries.
• Strong verbal and written English; local language proficiency preferred.
• Able to manage multiple tasks with accuracy under pressure.
• Familiarity with hospital processes and CRM systems is a plus.

Responsibilities

• Handle incoming calls from patients and visitors courteously and professionally.
• Make outbound calls to confirm appointments, follow up on reports, or remind patients of upcoming visits.
• Provide information about hospital services, doctors availability, consultation timings, and procedures.
• Schedule, reschedule, and cancel appointments in the hospital management system.
• Record and update patient details accurately in the database.
• Coordinate with departments to resolve patient queries.
• Collect and document patient feedback to improve service quality.
• Maintain a record of daily calls, inquiries, and follow-ups for reporting purposes.
• Handle patient complaints and escalate complex issues as needed.
• Ensure confidentiality of patient information as per hospital policies.

Skills

Excellent communication

Customer service orientation

Listening and problem-solving

Multi-tasking

Pressure handling

Medical terminology understanding

Tools

MS Office

CRM software

Job description

Role & responsibilities

• Handle incoming calls from patients and visitors courteously and professionally.


• Make outbound calls to confirm appointments, follow up on reports, or remind patients of upcoming visits.


• Provide information about hospital services, doctors availability, consultation timings, and procedures.


• Schedule, reschedule, and cancel appointments in the hospital management system.


• Record and update patient details accurately in the database.


• Coordinate with departments (OPD, Diagnostics, Billing, etc.) to resolve patient queries.


• Collect and document patient feedback to improve service quality.


• Maintain a record of daily calls, inquiries, and follow-ups for reporting purposes.


• Handle patient complaints and elevate complex issues to the appropriate authority.


• Ensure confidentiality of patient information as per hospital policies.

Preferred candidate profile

• Excellent communication skills (verbal and written) in English and local language(s).


• Customer service orientation and a polite, empathetic attitude.


• Strong listening and problem-solving skills.


• Proficiency in MS Office and hospital management or CRM software.


• Ability to multi-task and handle pressure in a fast-paced environment.


• Basic understanding of medical terminology (preferred).